Lee Marshall
Media/Network Specialist | Multimedia Centre Administrator
Cape Town
Summary
Results-driven Media/Network Specialist with over three years of experience in media network management and business operations. Adept at stakeholder relations, team leadership, and project management, with a strong background in troubleshooting, customer service, and cybersecurity. Currently working at Metacom, overseeing media projects, managing work tickets, and ensuring seamless operations. Passionate about leveraging technical expertise and leadership skills to optimize workflows and foster productive relationships within organizations.
Overview
22
22
years of professional experience
3
3
Certificates
1
1
year of post-secondary education
Work History
Media/Network Specialist
Metacom
09.2020 - Current
- Manage media work tickets and field technician requests
- Handle escalations and follow-ups with stakeholders
- Serve as the Multimedia Centre Administrator, overseeing media device updates
- Lead media projects, coordinating across departments
- Develop and maintain professional relationships with stakeholders
Manager
MAC Weighing Solutions
03.2020 - 09.2020
- Managed distribution operations, customer service, technician callouts, stock control, and sales
- Maintained stakeholder contracts and B2B relationships
- Oversaw budgets, financial allocations, and performance metrics
- Provided training, coaching, and development for team members
Database Administrator
BOSS Ventures
05.2019 - 03.2020
- Managed QuickEasy client database and maintained system upgrades
- Administered Firebird system software and performed database backups
- Conducted SQL script reviews and built reports
- Provided client technical support and cloud server management
Senior Technical Specialist
BOSS Ventures
06.2019 - 01.2020
- Delivered IT support and technical assistance to clients
- Ensured smooth operations of databases and network infrastructure
Debtors Clerk / Account Administrator / Finance Assistant
Grove Group
05.2016 - 05.2019
- Managed outstanding account payments and conducted follow-ups
- Handled routine bookkeeping, billing, invoicing, and financial reporting
- Maintained customer accounts and processed renewals on Salesforce
Senior Customer Service Representative
Groupon
07.2015 - 12.2015
- Provided customer support for online product sales
- Assisted with order tracking, returns, and account troubleshooting
Customer Service/Tech Support Agent
iiNet
01.2015 - 06.2015
- Handled sales, billing, and technical support for ADSL services
- Provided network troubleshooting and customer service for Australian clients
Accounting Administrator
Melomed Renal Care
04.2011 - 12.2014
- Managed financial administration, stock control, and patient database updates
- Processed patient admissions, authorizations, and billing
Education
Certificate - Cyber Security
Google
02.2025 - 03.2025
Diploma - Computer & Information Systems Security
Udemy
01.2025 - 02.2025
Diploma - Computer & Information Systems Security
Alison
08.2024 - 09.2024
Associate Degree - Information Technology
CBT Nuggets
10.2024 - 11.2024
Diploma - Front-End Web Development (React, Angular, Bootstrap)
OAK Academy
11.2022 - 01.2023
Certificate - Oracle SQL Certification
Udemy
05.2022 - 07.2022
Skills
Customer Service Management
Additional Information
Passionate about cybersecurity and IT infrastructure., Seeking opportunities to further develop in the field of Cyber Security., Open to international opportunities, particularly in the Australia, Netherlands and The UK.
Languages And Technical Skills
- LAN & Network Troubleshooting
- Technical Support & IT Operations
- Cybersecurity Fundamentals
- Network Security & Firewalls
- Threat Analysis & Vulnerability Assessment
- Security Information & Event Management (SIEM)
- Incident Response & Risk Management
- SQL, Firebird, Oracle Database
- Windows & Cloud Server Management
- Front-End Web Development (React JS, Angular, Bootstrap)
- Salesforce, QuickEasy, Finance & Billing Systems
Certification
CompTIA Security (SY0-601)
Timeline
Google Cybersecurity Certification
03-2025
Certificate - Cyber Security
Google
02.2025 - 03.2025
Cyber Security From Beginner to Expert
02-2025
Diploma - Computer & Information Systems Security
Udemy
01.2025 - 02.2025
CompTIA Security (SY0-601)
11-2024
Associate Degree - Information Technology
CBT Nuggets
10.2024 - 11.2024
Diploma - Computer & Information Systems Security
Alison
08.2024 - 09.2024
Diploma - Front-End Web Development (React, Angular, Bootstrap)
OAK Academy
11.2022 - 01.2023
Certificate - Oracle SQL Certification
Udemy
05.2022 - 07.2022
Media/Network Specialist
Metacom
09.2020 - Current
Manager
MAC Weighing Solutions
03.2020 - 09.2020
Senior Technical Specialist
BOSS Ventures
06.2019 - 01.2020
Database Administrator
BOSS Ventures
05.2019 - 03.2020
Debtors Clerk / Account Administrator / Finance Assistant
Grove Group
05.2016 - 05.2019
Senior Customer Service Representative
Groupon
07.2015 - 12.2015
Customer Service/Tech Support Agent
iiNet
01.2015 - 06.2015
Accounting Administrator
Melomed Renal Care
04.2011 - 12.2014
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