Lee-Anne Adams

EXPERTISE

• Collaborate with AWS field sales, pre-sales, training and support teams to seek to understand our customer’s needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions.
• Experience leveraging formal project management and development methodologies on enterprise-level engagements.
• Possesses a deep knowledge of project management best practices and how to apply them in an effective yet pragmatic way across large, complex projects.
• Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology.

SOLUTIONS

• Provides digital strategy, transformation, organizational change management advisory services.
• Lead individuals, teams or multiple groups and play an active role in analyzing project goals, creating a plan to achieve those goals, and then driving the AWS team members, customer stakeholders/SMEs and potentially other third party to achieve those goals while understanding the client environment and any limitations to execution.
• Actively looks for ways to improve process efficiencies and effectiveness.
• Ability to apply strategic thinking and demonstrate understanding of requirements to execute.
• Ability to make decisions guided by policies, procedures and business plan with limited guidance.
• Business and financial acumen.
• Business case development.

DELIVERY

• Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals,defining success criteria, project milestones, and budgets.
• Plays an active role in managing project goals and driving teams to achieve customers’ business outcomes by managing issues, risks, decisions, and action items.
• Ability to take ownership, work under pressure and meet deadlines on time.
• Ability to challenge, recommend and redirect teams as well as manage client expectations during the engagement.
• Takes proactive steps to ensure teams meet or exceed customer expectations.
• Works effectively in a dynamic environment with changing priorities.
• Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Cultivated interpersonal skills by building positive relationships with others.
• Strengthened communication skills through regular interactions with others.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• MTN Irancell, MTN Sudan, MTN Cameroon, MTN Ghana, MTN Nigeria, MTN Afghanistan, MTN Syria, MTN Congo Brazzaville, MTN Cyprus, MTN
• Yemen, MTN Benin, MTN Liberia, MTN Uganda, Vodacom and Capitec Bank
• Conduct Technical Analyst investigations when required
• Provision of Solution Architecture, Business and Data Analysis skills where required
• Programme, Client and Account Management for the EMEA region
• Digital channel management and strategy development
• Product ownership on SAAS and Digital Platforms
• Responsible for entire delivery of the project (using both Waterfall and Agile methodologies as and when required)
• Responsible for implementing quality management
• Responsible for managing the project to ensure that milestones and tasked target dates are met
• Responsible for obtaining sign-off of all major deliverables
• Responsible for reporting progress to the level 1 forum
• Authorized to change the project plan to cater for workload and to address progress problem areas, but without changing the scope or cost of the project
• Responsible for ensuring integration between all team members
• Attend level 1, 2 and 3 meetings and responsible for the minutes of these meetings
• Responsible for progress reports
• Responsible for Issues and Risk Log
• Create strategies for risk mitigation and contingency planning
• Performs team assessments and evaluations
• Manages the day-to-day operational and tactical aspects of the project
• Act as a liaison between the project team and the client
• Management of the project budget
• Management of project travel and associated logistics
• Creation of Business Cases, Proposals and Support Agreements
• Conflict resolution
• Multiparty negotiations
• Virtual and multinational team management
• Mentorship and coaching
• Business Requirement Documentation creation
• JAD sessions

• Role for the client (Vodacom Group) within the Business Consulting Services (, ) department which falls within the Commercial Systems Group (CSG) as follows:
• Facilitate the gathering of information for the documenting of business requirements for projects outlined by BCS, meeting with business and compiling a User Requirement Specification
• Review User Requirement Specification (URS) with business and internal CSG department for content completeness and accuracy before documents are signed off
• Ensure that signed URS documents are delivered to respective CSG departments for the designing, developing and testing of the solution through standard CSG workflow processes using HPSD
• Manage any scope changes that may be identified during the life cycle of the project or requirement through the controlled change request process and ensure that all departments are informed
• Perform functional, integration and user acceptance testing on delivered solution with a goal to deliver requirements documented in the URS
• Ensure that solution is delivered to business and that close out of requirements is achieved

• Perform business analysis by assessing user requirements in terms of feasibility, impact and cost, thereby compiling accurate URS documents
• Fulfil the role of liaison between the department and the developers, ensuring that both parties understand both the technical and business impact of changes
• To act as liaison between Billing Applications and developers for the duration of the design and test phases
• Ensuring that the specific test cases for the required release are included in the FAT and UAT and tested successfully
• To gather, analyze (in terms of feasibility and impact), document, test and implement changes accordance to the business expectations
• Ensuring that project deployments are monitored to ensure alignment with technical and business requirements
• To design and oversee the integration of the Billing Applications by documenting all data flows, system interfaces and business processes
• To ensure the Billing Application Development Methodology is adhered to, ensuring that all relevant processes are followed, and that all key project milestones are met in terms of business functionality
• To analyze the Billing Applications environment and identify inefficiencies, ensuring that all business process facilitated by the Billing Applications is accurately documented
• To define and maintain industry best practices standards within the Billing Applications environment

• Reported to the Heads of Financial Services, Research and Development and Strategic Investments Divisions within the MTN Group
• Development and maintenance of various sections the Product Definition Document for MTN Banking as well as provide high level input and business case development for new projects
• Contribution to Business Specification Documents
• Process modelling and project scoping
• Project managed various projects in Syria, Rwanda, Cameroon and Swaziland
• Co-Ordination of implementation, maintenance and alteration to VTU across the Group
• Facilitation of integration and change management between MTN Group and operations joining the Group by way of various mergers and acquisitions
• Testing cycle management and reporting
• Determination of business and project requirements utilizing several techniques including JAD, workshops and site visits
• Costing analysis

• Held full responsibility for supporting the Commercial Director’s Personal Assistant in all office functions on an auxiliary level ordinarily as well as on a stand-in level in the Personal Assistant’s absence
• Was part of an internship group at the Networks Division learning about the networks side of mobile communications with extensive work being done in troubleshooting base station problems, both on- site and virtually via computer plug-ins
• Also received training on what to look for in recommendations for higher output on base stations or the request for better antennae panels
• Was responsible for several technical tasks including troubleshooting of computer, printer and other technical equipment problems as and when they arose
• Underwent a mentorship program dealing with business process modelling, project management principles and specification document maintenance
• Developed a comprehensive electronic filing database to locate any document speedily
• Contributed to the research work which resulted in the erection of new network site