Summary
Overview
Work History
Education
Skills
references
system knowledge
Timeline
Generic

LEDOUX TOUKAM

TECHNICAL SUPPORT REPRESENTATIVE /CUSTOMER SERVICE AGENT/LANGUAGE SPECIALIST
JOHANNESBURG

Summary

Skilled technical support representative with knowledge and experience in technical support and communication. Resolve problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of customer service,reliable employee seeking a contact centre position. Offering excellent communication and good judgment. Hardworking and passionate with strong organizational skills Ready to help team achieve company goals. Very dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience
12
12
years of post-secondary education
2
2
Languages

Work History

Technical Support Representative/French Language Expert

cci south africa
johannesburg
10.2022 - Current
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Researched product and issue resolution tactics to address customer concerns.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Sales Representative

Quantanite
Johannesburg
01.2022 - 06.2022
  • Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Exceeded goals for new accounts in single sales cycle.
  • Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Expanded customer base and boosted profit within product line.
  • Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Documented customer interactions using SalesForce to capture data in processing system.
  • Set up calendar with customer birthdays and other special events for personal touch.

Sales Representative/Customer Service/Language Specialist

Silifa investment
johannesburg
01.2014 - 01.2022
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Exceeded goals for new accounts in single sales cycle.
  • Set up calendar with customer birthdays and other special events for personal touch.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Minimized process lags through strategic sourcing and customer expectation management.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Expanded customer base and boosted profit within product line.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.

Education

High School Diploma -

LYCEE DE PENKA MICHEL
PENKA MICHEL
09.1993 - 08.2003

Certificate - Import Export Management

Getsmarter University of CAPE TOWN
Cape Town
03.2014 - 07.2014

Diploma - Transportation Logistics And Supply Chain

Damelin Correspondence College
Johannesburg
02.2015 - 04.2017

Skills

Written and oral communication

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references

Name : Annabela dos Santos
Company :quantanite
Position: HR
Cell phone 0649468685


Name: SIMBARASHE
Company :silifa investments.Position: HR
phone number: 0718712854


Name: Name:Brett Hurll
Position: chief of operations at screach(screach.com/fr)
Contact number:+ 447595731327
Email: brett.hurll@screach.com


Name: puleng molefe

Position: Coach

number : 0836505723

system knowledge

PANSTRAT

CCDESK

Timeline

Technical Support Representative/French Language Expert

cci south africa
10.2022 - Current

Sales Representative

Quantanite
01.2022 - 06.2022

Diploma - Transportation Logistics And Supply Chain

Damelin Correspondence College
02.2015 - 04.2017

Certificate - Import Export Management

Getsmarter University of CAPE TOWN
03.2014 - 07.2014

Sales Representative/Customer Service/Language Specialist

Silifa investment
01.2014 - 01.2022

High School Diploma -

LYCEE DE PENKA MICHEL
09.1993 - 08.2003

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LEDOUX TOUKAMTECHNICAL SUPPORT REPRESENTATIVE /CUSTOMER SERVICE AGENT/LANGUAGE SPECIALIST