Leché Beaton-Kotze
Administrator / Assistant / Client Services Agent
Sandton
Summary
I am a motivated, adaptable and responsible person. With a focused approach to work and a strong drive to see things through to completion. My experience clearly demonstrates the way in which my abilities have developed to lead to the successful completion of all my endeavors. I am attentive to detail and possess strong leadership skills and believe I am capable of handling all situations. I enjoy a good challenge that takes you out of your comfort zone and that makes you think out of the box. I strive to enhance my knowledge and skills so that I can make a positive contribution. I am a resourceful and experienced worker offering expertise in a variety of different fields. Detail-oriented team player with strong organizational skills that can handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Executive Assistant / Customer Care
Wealthcare Brokers
1 2024 - Current
- Provide high-level administrative support to the broker, managing calendars, scheduling appointments, and coordinating meetings
- Handle incoming calls, emails, and correspondence, prioritizing urgent matters and drafting responses as needed
- Act as a primary point of contact for clients, demonstrating professionalism and excellent communication skills in addressing inquiries and facilitating communication with the broker
- Maintain client databases, ensuring accuracy and confidentiality of client information
- Worked on Intuitive Old Mutual sites
- Worked on Intuitive Xplan and Astute
- Manage filing systems, both physical and digital, to ensure easy retrieval of documents and information as needed
- Handle sensitive information with the utmost confidentiality and discretion, maintaining trust and professionalism in all interactions and communications.
- Skilled at working independently and collaboratively in a team environment.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Legal Administrator / Customer Care Consultant
FinFix Shared Services
09.2021 - 11.2023
- Managed comprehensive administrative tasks including scheduling appointments, coordinating meetings, and organizing travel arrangements with meticulous attention to detail
- Handled incoming calls, emails, and WhatsApp business messages promptly and professionally, ensuring efficient communication and exceptional client service
- Expertly managed documentation, organizing and filing crucial paperwork to maintain a streamlined workflow and facilitate easy access to information
- Executed ad hoc office duties efficiently, demonstrating adaptability and a proactive approach to meeting the needs of the brokerage firm
- Proficiently utilized Intuitive system to streamline operations and enhance productivity, contributing to the smooth functioning of daily tasks and processes
- Generated PDA statements and conducted data capturing with precision and accuracy, maintaining strict adherence to company standards and procedures
- Managed the handling of legal documents, effectively liaising with court officials and law firms to ensure compliance and seamless legal processes
- Compiled affidavits meticulously, demonstrating a strong attention to detail and a commitment to accuracy in legal documentation
- Acted as a liaison between clients, creditors, brokers, and attorneys, mediating effectively to resolve conflicts and ensure mutually beneficial outcomes
- Conducted negotiations with clients, discussing payment plans, budgets, and counter offers with professionalism and tact, ultimately fostering positive relationships and achieving favorable results
- Played a pivotal role in training new staff members, imparting knowledge, and expertise to ensure a high level of competency and performance within the team
- Fostered strong relationships with clients through effective communication and proactive engagement, serving as a reliable point of contact and demonstrating dedication to client satisfaction.
Au-Pair
Hattingh family
06.2020 - 08.2021
- Provided reliable transportation services, ensuring safe pick-up and drop-off of children from school and transporting them to after-school activities in a timely manner
- Offered comprehensive assistance with homework and assignments, demonstrating patience and effectiveness in facilitating learning
- Conducted tutoring sessions tailored to the individual needs and learning styles of the children, fostering academic growth and achievement
- Prepared nutritious meals with careful consideration of dietary preferences and restrictions, promoting healthy eating habits and overall well-being
- Supervised playdates and recreational activities, promoting social interaction and cognitive development in a safe and nurturing environment
- Managed household errands and conducted limited grocery shopping, ensuring the efficient operation of the household and meeting the family's needs
- Organized stimulating activities and learning opportunities to engage children's interests and encourage curiosity and exploration
- Facilitated occupational therapy sessions as prescribed, assisting children in developing fine motor skills and achieving therapeutic goals.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
Field Guide/ Customer Service Agent
Lion & Safari Park
10.2019 - 05.2021
- Led guided game drives and bush walks for all guests, providing immersive wildlife experiences and sharing in-depth knowledge of the local ecosystem
- Conducted educational game programs for schools, delivering engaging and informative presentations on wildlife conservation and biodiversity
- Ensured the day-to-day care of wildlife, including monitoring their health and well-being, and implementing appropriate conservation measures
- Participated in habitat maintenance activities such as bush clearing and road maintenance to promote the natural balance of the environment and enhance the guest experience
- Managed vehicle maintenance to ensure the safe operation of safari vehicles, conducting regular inspections and repairs as needed
- Assisted in road maintenance efforts to maintain accessibility and safety for guests and wildlife alike
- Aided guests during their stay, offering guidance, information, and support to enhance their safari experience and ensure their comfort and satisfaction.
- Increased client satisfaction by tailoring trips to meet individual needs and preferences.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
Field Guide /Office Administrator /Customer Service Representative
Askari Game Lodge and Spa
05.2018 - 09.2019
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Built personal relationships with guests to promote positive experiences.
- Developed an extensive knowledge of local history and culture, enabling the provision of accurate information and insightful commentary during tours.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Animal Caretaker /Front Office Administrator
Ann Van Dyk Cheetah Center
01.2017 - 03.2018
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility.
- Monitored animal behavior closely, identifying signs of stress or illness and reporting concerns to veterinary staff in a timely manner.
- Maintained detailed records of animal care, treatments, and progress, contributing to effective health management.
- Trained new volunteers, sharing knowledge and practices for high-quality animal care.
- Developed enrichment activities for animals, enhancing their mental and physical well-being.
- Facilitated seamless communication between departments through effective coordination and scheduling of meetings.
- Expedited invoice processing for improved cash flow by accurately tracking expenses and submitting documentation promptly for payment approval.
- Responded to inquiries from callers seeking information.
Education
3 Year Nature Management Diploma - Nature Management
Centurion Academy
01.2015 - 12.2016
Matric (Grade 12) -
Roodepoort High School
01.2013 - 12.2013
Skills
Analytical thinking, planning, problem solving
Problem analysis, use of judgment and ability to solve problems efficiently
Self-motivated, initiative, high level of energy, approachable, professional
Decision making, critical thinking, organizing, and planning
Tolerant and flexible to different situations
Communication and Leadership skills, excellent phone and email etiquette
Ability to work independently with minimal supervision, as well as collaboratively within a team environment
Flexibility and adaptability to changing priorities and business needs
Project management skills: Influencing, leading, negotiating and delegating abilities
Communication skills in both written and verbal - English and Afrikaans
Basic computer and Microsoft skills (Excel, Word, Power point)
Data Capturing
Administrative Support
Office Management
Executive Support
Schedule & calendar planning
Accomplishments
- Primary and High school prefect
- Head of fund raisers
- Top 10 academic student
Married
Yes
Independants
Yes
Driverlicense
Yes
Coursescompleted
- FGASA Level 1
- First Aid Level 2
- Baby first aid
- Basic fire
- Basic computer literacy course
- Produce Specific Training on Credit Life Insurance
- FICA and AML Online Course 2023/2024
Languages
Afrikaans
English
References
- Tina Hattingh, 082 951 4774
- Unazia Moideen, 084 786 2701
- Mariska Le Cock, 076 051 1441
- Cristine Malan, 079 898 8966
- Schalk Van Schalkwyk 082 572 9354
Id
9505290023083
Timeline
Legal Administrator / Customer Care Consultant
FinFix Shared Services
09.2021 - 11.2023
Au-Pair
Hattingh family
06.2020 - 08.2021
Field Guide/ Customer Service Agent
Lion & Safari Park
10.2019 - 05.2021
Field Guide /Office Administrator /Customer Service Representative
Askari Game Lodge and Spa
05.2018 - 09.2019
Animal Caretaker /Front Office Administrator
Ann Van Dyk Cheetah Center
01.2017 - 03.2018
3 Year Nature Management Diploma - Nature Management
Centurion Academy
01.2015 - 12.2016
Matric (Grade 12) -
Roodepoort High School
01.2013 - 12.2013
Executive Assistant / Customer Care
Wealthcare Brokers
1 2024 - Current
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