Lebowa Thobejane
2nd Level Support Engineer
Pretoria
Summary
Results-oriented 2nd level Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert command line and Winbox user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
13
13
years of professional experience
1
1
Certification
Work History
2nd Line Support Engineer
Hugeconnect
12.2010 - Current
- Conducted root cause analysis on recurring issues, developing long-term solutions to prevent future occurrences.
- Ensured optimal network performance by monitoring key metrics and proactively addressing any bottlenecks or issues identified.
- Recommended or wrote documentation to train users and new team members.
- Troubleshot, investigated and created detailed bug reports.
- Monitored systems in operation and quickly troubleshot errors.
Education
High School Diploma -
Mathomo Mayo High School
Lebowakgomo 04.2001 -
Skills
VoIP Systems
Network Troubleshooting
Wireless Networking
Mobile Device Management
VPN Configuration
Remote Desktop Support
User Support
Technical Documentation
Hardware troubleshooting
Troubleshooting skills
Remote Support
Technical Analysis
Technical Support
Customer Service
LAN/WAN
Technical Troubleshooting
Troubleshooting Network Issues
Excellent Communication
A Certification
Employee Computer Support
Problem-Solving
Friendly and Patient
Interpersonal Skills
Customer Communication and Empathy
Technical issues analysis
Problem-solving aptitude
Effective Communication
Hardware diagnostics
Written Communication
Security Certification
Remote Technical Support
Desktop support
VoIP Installation
Help Desk Support
Report Preparation
Accomplishments
In 2023 February -traveled to Maseru to resolve Network(GSM) issues between the service provider and our client Nedbank. This included arranging meetings to discuss the issues with VodacomLesotho Core network team,testing with the customer (Nedbank) compiling reports daily to be presented to all parties involved i.e the customers and directors of HugeConnect.
Certification
MTCNA
References
Thabiso Ntoahae 2nd level supervisor : 0837068655
Thabang Chauke HugeConnect inhouse trainer :0761040964
Brian Molapo 1st line supervisor: 0765113966
Timeline
MTCNA
07-2022
2nd Line Support Engineer
Hugeconnect
12.2010 - Current
High School Diploma -
Mathomo Mayo High School
04.2001 -