Lebowa Thobejane

2nd Level Support Engineer

Pretoria

Summary

Results-oriented 2nd level Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert command line and Winbox user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

Overview

years of professional experience

Certification

Work History

2nd Line Support Engineer

Hugeconnect

12.2010 - Current

Conducted root cause analysis on recurring issues, developing long-term solutions to prevent future occurrences.
Ensured optimal network performance by monitoring key metrics and proactively addressing any bottlenecks or issues identified.
Recommended or wrote documentation to train users and new team members.
Troubleshot, investigated and created detailed bug reports.
Monitored systems in operation and quickly troubleshot errors.

Education

High School Diploma -

Mathomo Mayo High School

Lebowakgomo

04.2001 -

Skills

VoIP Systems

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Accomplishments

In 2023 February -traveled to Maseru to resolve Network(GSM) issues between the service provider and our client Nedbank. This included arranging meetings to discuss the issues with VodacomLesotho Core network team,testing with the customer (Nedbank) compiling reports daily to be presented to all parties involved i.e the customers and directors of HugeConnect.

Certification

MTCNA

References

Thabiso Ntoahae 2nd level supervisor : 0837068655

Thabang Chauke HugeConnect inhouse trainer :0761040964

Brian Molapo 1st line supervisor: 0765113966

Timeline