Lebone Vinoliah Phele
Stand 76 Stellenbosch, Hammanskraal
Summary
A resourceful, flexible, and dedicated individual with outstanding administrative and organizational skills. Possess excellent communication and Information technology skills with advanced knowledge of Ms Office, is quick to grasp new ideas and concepts and always keen to develop new skills and expertise. Able to work well both independently and as part of a productive team, demonstrating the motivation and multi - tasking abilities required to meet demanding deadlines while maintaining the highest of standards. Articulate and proactive, combines a professional and confident approach with excellent interpersonal skills and can communicate concisely at all levels.
Overview
11
11
years of professional experience
Work History
Call Center Associate
Van Schaik Bookstore
10.2019 - Current
- Handling quotations for individual customers, institutions, and libraries
- Handling of Web-based, inbound/outbound telephone, e-mail, fax and written enquiries
- Ordering and receiving academic and general books
- Discover customers' needs and offer solutions to them through the company's services or products
- Professionally handle client complaints and queries
- Stock sourcing and supply chain management
- Executing and follow up on IBT with branches
- Assisting in dispatch with invoicing and capturing waybills
- General office administration
- Provide excellent customer service
- Other ad hoc tasks, as and when needed within the work environment.
- Respond to customer requests for products, services, and company information.
Secretary (Intern)
City of Tshwane Metropolitan Municipality
07.2017 - 06.2018
- Undertaking diary management- scheduling internal / external meetings & reminding the Director appointments
- Managed confidential documents with a focus on maintaining their security
- Providing excellent customer care, attending enquiries both over the phone and face to face
- General administrative tasks (typing letters, memos, photocopying, etc.)
- Undertaking secretarial duties including compiling agendas, co-ordinate meetings, minute taking and distributing the minutes
- Compile item action lists on decisions taken at the meetings, make follow-ups and track implementation
- Liaise with external stakeholders and clients as well as respond to public queries
- Maintain an efficient filing system both electronically and manually
- Overseeing the smooth operation of the procurement process, managing work queues, and evaluating performance tracking activities.
- Responded to inquiries from callers seeking information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
Receptionist (Intern)
City of Tshwane Metropolitan Municipality at City Manager's Office
11.2013 - 05.2015
- Receiving walk-in customers and guests and making them comfortable
- Directing or escorting guests or visitors to specific areas or correct offices
- Managing the front desk with professionalism
- Answer, screen and direct incoming calls
- Sorting internal and external mail, which has been handed in at Reception
- Applying date stamp to postal items
- Photocopying, scanning, laminating, binding, shredding, filing & other general administration
- Overseeing that mail in out-tray be channeled accordingly
- Ensure reception area is tidy and presentable
- Provide various administration duties
- Schedule and coordinate meetings and appointments
- Provided receptionist services, including serving refreshments at meetings and maintaining the boardroom to ensure a professional and welcoming environment
- Assists with the distribution of documents to the relevant people
- Bringing personal invitations and correspondence
- Secretary of the City Manager
- Receive and answer phone calls for Executive secretaries of office Bearers when absent from work.
Administration Officer (Volunteer)
Jubilee District Hospital Quality Assurance Division
07.2013 - 10.2013
- Greeting patients and visitors, assisting with registration and providing general information
- Answering phones, taking messages and routing calls to the appropriate department or individual
- Performing data entry and filing of medical records
- Maintaining a clean and organized work area, including filing, sorting and distributing correspondence
- Assisted in conducting client satisfaction surveys to gather valuable feedback
- Receive patients and direct them to different Services point
- Helped at the help desk, answering inquiries and addressing concerns
- Photocopying of documents
- Captured data on quality statistics to ensure accurate information for decision-making.
Education
Bachelor of Arts (Communication Science) -
University of South Africa
Pretoria04.2026
National N Diploma in Management Assistant -
Tshwane North TVET College
Pretoria01.2016
Grade 12 -
PHL Moraka Secondary School
Hammanskraal01.2011
Skills
- Efficient and professional attitude always
- Excellent time management
- Good team player
- Positive and friendly attitude
- Reliable and loyal
- Client Liaison (People management)
- Good Management & planning
- Attention to detail
- Good communication (written and verbal)
- Excellent customer service
Personal Information
- ID Number: 9302150454081
- Date of Birth: 02/15/93
- Gender: Female
- Nationality: South African
Otherdetails
Code 10, English (speak, read, and write), Tswana (speak, read, and write), Zulu (conversation fluency)
References
- Miss Gontse Mabela, Van Schaik Bookstore, 012 366 5400/ 064 762 7992, gontse.mabela@vanschaik.com
- Mrs Sizakele Tompa, City of Tshwane, 012 358 9245/ 064 681 9815, sizakelem2@tshwane.gov.za
- Mr Christopher Mohlala, City of Tshwane, 012 358 5138/ 079 943 0673, chrismo2@tshwane.gov.za
Timeline
Call Center Associate
Van Schaik Bookstore
10.2019 - Current
Secretary (Intern)
City of Tshwane Metropolitan Municipality
07.2017 - 06.2018
Receptionist (Intern)
City of Tshwane Metropolitan Municipality at City Manager's Office
11.2013 - 05.2015
Administration Officer (Volunteer)
Jubilee District Hospital Quality Assurance Division
07.2013 - 10.2013
Bachelor of Arts (Communication Science) -
University of South Africa
National N Diploma in Management Assistant -
Tshwane North TVET College
Grade 12 -
PHL Moraka Secondary School
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