Lebonetse Mokgwe
Gaborone
Summary
Driven and analytical professional with knack for optimizing information systems and processes. Possesses deep understanding of data management and system integration, with proficiency in SQL and ERP systems. Committed to leveraging technical skills to enhance operational efficiency and drive impactful business outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
MIS Manager
Stanbic Bank
09.2024 - Current
- Streamlined reporting processes by automating data collection and analysis tasks.
- Delivered regular reports to senior leadership highlighting key trends, risks, and opportunities in the market landscape.
- Enhanced organizational agility by developing real-time performance dashboards, enabling rapid response to emerging business challenges.
- Spearheaded the adoption of cutting-edge analytics tools, boosting overall productivity and generating valuable insights.
- Provided expert guidance on best practices in data analysis, enabling stakeholders to make informed decisions based on reliable insights.
- Created custom dashboards and interfaces designed specifically to suit customer needs and priorities for optimal performance.
- Collaborated with key personnel to verify data integrity and compliance with related regulatory guidelines and legal requirements.
Specialist - Technical Peripherals & Payments
Stanbic Bank Botswana
08.2023 - 09.2024
- Drive customer satisfaction by prioritizing feature requests based on detailed analysis of user feedback and market trends
- Provided excellent customer service by addressing inquiries related to payments processing; resolved issues promptly to ensure client satisfaction
- Collaborated with cross-functional teams to develop customized solutions for complex payment challenges, enhancing overall efficiency
- Optimized system performance by troubleshooting technical issues in payments platform, ensuring uninterrupted service to clients
- Improved customer satisfaction with timely resolution of payment-related issues, maintaining strong client relationships
- Assisted in development and implementation of new payment products and services to expand business offerings
Salesforce Technical Lead
Stanbic Bank Botswana
03.2023 - 08.2023
- Investigated system issues and implemented resolutions
- Organized system operating procedures to strengthen controls
- Automated monitoring and security measures to reduce required employee attention
- Coordinate code inspection protocols to test performance quality of products
- Delegate tasks to programmers and software developers
- Assist software engineers in applying feedback from code inspection
- Attend meetings with clients, stakeholders and upper management to discuss project objectives
- Teamed on development of technology roadmap
- Evaluated and adopted new technologies to address changing industry needs
- Built product feature lists with stakeholders
System Administrator
Stanbic Bank Botswana
03.2013 - 03.2023
- Contributed to development, administration and testing of disaster recovery plans
- Performing NetBackup database and client database restores
- Created nightly jobs for database backups
- Monitoring systems to ensure high uptimes for all systems
- Contributed to development, administration and testing of disaster recovery plans
- Maintained high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality
- Improved security measures by conducting vulnerability assessments and applying necessary patches
Data Capturer
Stanbic Bank Botswana Limited
01.2012 - 01.2013
- Enhanced data accuracy by meticulously entering and verifying information in various databases
- Assisted in the development of new data management procedures, contributing to a more efficient work environment
Education
Short Course - Data Analysis
University of Cape Town
Cape Town12-2024
Short Course - Applied Information Security
University Of South Africa(UNISA)
Pretoria06.2017
Short Course - Introduction To Information Security
University of South Africa(UNISA)
Pretoria11.2016
Associate Degree - Business Information Systems
Limkokwing University
Gaborone06.2010
Skills
- Virtualization technologies
- Business intelligence
- Dashboard creation
- ETL development
- SQL
- Teamwork and collaboration
- Problem-solving abilities
- Business process improvement
- Risk management
- Analytical thinking
- Query tools
- MS Excel
Certification
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Certified Cloud Practitioner (CCP)- Amazon Web Services
- Microsoft Certified: Azure Fundamentals
- ITIL v3- Exelos
- Salesforce Certified Platform App Builder-Salesforce.
- Salesforce Certified Administrator– Salesforce.
Languages
English
Bilingual or Proficient (C2)
Setswana
Bilingual or Proficient (C2)
Cycling
Multiple Botswana National Champion(Mountain/Road) and current MTB National Champion(Vets).
Timeline
MIS Manager
Stanbic Bank
09.2024 - Current
Specialist - Technical Peripherals & Payments
Stanbic Bank Botswana
08.2023 - 09.2024
Salesforce Technical Lead
Stanbic Bank Botswana
03.2023 - 08.2023
System Administrator
Stanbic Bank Botswana
03.2013 - 03.2023
Data Capturer
Stanbic Bank Botswana Limited
01.2012 - 01.2013
Short Course - Data Analysis
University of Cape Town
Short Course - Applied Information Security
University Of South Africa(UNISA)
Short Course - Introduction To Information Security
University of South Africa(UNISA)
Associate Degree - Business Information Systems
Limkokwing University
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