Lebohang Roberta Msimango

• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Designed skin, body and hair care packages for individual clients.
• Handled stocking and cleaning of both therapeutic workspaces and front office.
• Provided personalized care packages for Number clients daily from skincare to overall relaxation techniques.
• Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Applied makeup and skincare products to customers following guidelines to enable testing of brand.
• Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
• Met sales goals, supporting organizational health through consistent and reliable service.
• Trained new staff in product knowledge and customer service protocols.
• Identified skin and hair needs of customers to provide assistance in choosing best products.

• Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
• Responded to customer requests and concerns about gel application and nail art designs.
• Communicated effectively with management concerning important customer issues.
• Prepared nail beds and cuticles, shaped nails and applied polish.
• Completed consultations with spa guests to determine nail care needs.
• Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
• Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
• Used acrylics, gels and glitters to create custom nail art designs for clients.
• Registered customer information on database to enable tracking history and maintain accurate records.
• Offered advice and recommended products to improve and maintain nails.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Oversaw schedule to manage appointments of new and existing clients.
• Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
• Kept tidy and organized area to comply with cleanliness standards.
• Treated, prepared, and maintained clients' nails on both hands and feet.
• Utilized specialized tools and techniques to restore natural nails and create unique nail art.
• Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
• Recorded weekly supply and inventory needs and made regular orders for replenishment.
• Performed detailed trimming, filing and other nail services.
• Collaborated with other members of salon staff to provide amazing client experience.
• Educated clients on proper use of salon products.
• Grew repeat client base through effective marketing and customer service.
• Followed proper safety and sanitation guidelines while performing nail services.
• Administered polishes, creams and cuticle oils.
• Provided clients with advice and education on best nail care practices.
• Assisted customers in selecting and applying appropriate nail colors.
• Kept client's nails in great condition and offered advice on maintaining manicures.
• Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
• Offered personalized services according to needs and preferences.

• Prepared nail beds and cuticles, shaped nails and applied polish.
• Responded to customer requests and concerns about gel application and nail art designs.
• Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
• Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
• Completed consultations with spa guests to determine nail care needs.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Offered advice and recommended products to improve and maintain nails.
• Oversaw schedule to manage appointments of new and existing clients.
• Utilized specialized tools and techniques to restore natural nails and create unique nail art.
• Kept tidy and organized area to comply with cleanliness standards.
• Used acrylics, gels and glitters to create custom nail art designs for clients.
• Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
• Registered customer information on database to enable tracking history and maintain accurate records.
• Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
• Cleaned and sanitized tools and equipment before each client.
• Treated, prepared, and maintained clients' nails on both hands and feet.
• Collaborated with other members of salon staff to provide amazing client experience.
• Offered personalized services according to needs and preferences.
• Administered polishes, creams and cuticle oils.
• Grew repeat client base through effective marketing and customer service.
• Recorded weekly supply and inventory needs and made regular orders for replenishment.
• Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
• Educated clients on proper use of salon products.
• Performed detailed trimming, filing and other nail services.
• Assisted customers in selecting and applying appropriate nail colors.
• Practiced highest standards of sanitation and sterilization of salon equipment.
• Designed creative nail art designs and patterns.

• Confirmed appointments, communicated with clients, and updated client records.
• Answered central telephone system and directed calls accordingly.
• Managed multiple tasks and met time-sensitive deadlines.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Kept reception area clean and neat to give visitors positive first impression.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Corresponded with clients through email, telephone, or postal mail.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Assisted with onboarding new clients and securing paperwork completion.
• Maintained visitor log for entering and leaving facility for security purposes.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Scheduled office meetings and client appointments for staff teams.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Routed incoming mail and messages to relevant personnel without delay.
• Handled assignments independently with good judgement and critical thinking skills.

Duties, doing, facials, dermplaning, MirconeedlinMirconeedling, waxing, Eyelash extension, Tinting brows, Lamation lashes, brows,full-body-massage, chemical peeling, pedicure, and manicure