Lebohang Prudence Mbele
Tokoza
Summary
Talented individual experienced and dedicated to growing in the working environment. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
5
5
years of professional experience
Work History
Team Leader
Department Of Home Affairs
11.2022 - Current
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
Assistant Teacher
Buhlebuzile Secondary School
03.2021 - 08.2022
- Provided one-on-one and group-based learning support focused on student progress.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Worked with teacher and administrators to enforce school policies and procedures.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Call Center Representative
Absa Contact Centre
09.2020 - 02.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
General Assistant
Rosebank College
01.2019 - 03.2019
- Enhanced students satisfaction with timely response to inquiries and resolving issues promptly.
- Executed administrative tasks to maintain accurate records, documentation, and data entry.
- Arranged accommodations and entertainment for students resulting in guest comfort and convenience.
Education
Information Systems in Business Systems - Information Technology
IIE Rosebank College
Johannesburg, South Africa11.2020
High School Diploma -
Buhlebuzile Secondary School
Tokoza, South Africa12.2017
Skills
- Mentoring
- Meeting facilitation
- Computer Orientated
- Teamwork
- Communication
- Time management
Accomplishments
- Supervised team of 8 staff members.
References
Ms Phumele Khumalo
Buhlebuzile Educator
0836928269
Mr Cainy Binda
Rosebank College ;Lecturer
0653264276
Ms Sylvia Matona
Home Affairs Manager (Alberton)
0788870182
Timeline
Team Leader
Department Of Home Affairs
11.2022 - Current
Assistant Teacher
Buhlebuzile Secondary School
03.2021 - 08.2022
Call Center Representative
Absa Contact Centre
09.2020 - 02.2022
General Assistant
Rosebank College
01.2019 - 03.2019
Information Systems in Business Systems - Information Technology
IIE Rosebank College
High School Diploma -
Buhlebuzile Secondary School
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