Lebohang Thobedi
Telesales Agent
Gauteng
Summary
Talented Insurance Sales Agent with in-depth policy and regulations knowledge. Experienced in providing tailored solutions to clients. Outgoing individual with great task prioritization skills. Motivated Telesales Supervisor with organized and self-motivated approach, articulate nature and quality-focused mindset. Successful history of boosting productivity and accelerating growth by stimulating teams to higher levels of productivity.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Fiels Agent
EXPRESS MARKETING GROUP
01.2010 - 09.2014
- Monitored company inventory to keep stock levels and databases updated
- Collaborated with team members to achieve target results
- Worked with customers to understand needs and provide excellent service
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Telesales Sales Agent
Clientele
7 2016 - Current
- Calling and Selling Insurance product to new clients and existing clients
- Maintaining accurate details and capturing of data
- Providing customer service and support.
Telesales Supervisor
Clientele
01.2023 - 02.2024
- Perform training, coaching, and leading Telesales representatives and as they provide support for customers
- Work with the Contact Center Manager in identifying trends and establishing call center goals
- Present reports and analyzing contact center data to improve processes and performance
- Consistently evaluate the performance of telesales representatives, ensure discipline and corrective actions where necessary
- Taking on other tasks or projects to support employees, other managers, and call center operations
- Provide leadership for telesales Agents by actively engaging and supporting them to ensure better performance.
Outbound Sales Representative
TELEDIRECT
01.2015 - 09.2015
- Conducted a Number outbound phone calls daily to reach potential clients and market [insurance] products and services
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information
- Provided information about available products and services, membership details and purchase advantages
- Attained commission in sales targets on monthly basis.
Education
No Degree - ENGLISH AFRIKAANS ACCOUNTIMG MERCANTILE LAW
AZARA SENIOR SECONDARY SCHOOL
Skills
Sales team support
Certification
Generic Management
Timeline
Telesales Supervisor
Clientele
01.2023 - 02.2024
Outbound Sales Representative
TELEDIRECT
01.2015 - 09.2015
Sales Fiels Agent
EXPRESS MARKETING GROUP
01.2010 - 09.2014
Telesales Sales Agent
Clientele
7 2016 - Current
No Degree - ENGLISH AFRIKAANS ACCOUNTIMG MERCANTILE LAW
AZARA SENIOR SECONDARY SCHOOL
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