Lebohang Thobedi
Telesales Agent
Gauteng
Summary
Talented Insurance Sales Agent with in-depth policy and regulations knowledge. Experienced in providing tailored solutions to clients. Outgoing individual with great task prioritization skills. Motivated Telesales Supervisor with organized and self-motivated approach, articulate nature and quality-focused mindset. Successful history of boosting productivity and accelerating growth by stimulating teams to higher levels of productivity.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Fiels Agent
EXPRESS MARKETING GROUP
01.2010 - 09.2014
- Monitored company inventory to keep stock levels and databases updated
- Collaborated with team members to achieve target results
- Worked with customers to understand needs and provide excellent service
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Telesales Sales Agent
Clientele
7 2016 - Current
- Calling and Selling Insurance product to new clients and existing clients
- Maintaining accurate details and capturing of data
- Providing customer service and support.
Telesales Supervisor
Clientele
01.2023 - 02.2024
- Perform training, coaching, and leading Telesales representatives and as they provide support for customers
- Work with the Contact Center Manager in identifying trends and establishing call center goals
- Present reports and analyzing contact center data to improve processes and performance
- Consistently evaluate the performance of telesales representatives, ensure discipline and corrective actions where necessary
- Taking on other tasks or projects to support employees, other managers, and call center operations
- Provide leadership for telesales Agents by actively engaging and supporting them to ensure better performance.
Outbound Sales Representative
TELEDIRECT
01.2015 - 09.2015
- Conducted a Number outbound phone calls daily to reach potential clients and market [insurance] products and services
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information
- Provided information about available products and services, membership details and purchase advantages
- Attained commission in sales targets on monthly basis.
Education
No Degree - ENGLISH AFRIKAANS ACCOUNTIMG MERCANTILE LAW
AZARA SENIOR SECONDARY SCHOOL
Skills
Sales team support
Outbound sales calling
Closing sales
Sales skills
Leadership Skills
People skills
Creative problem solving skills
Certification
Generic Management
Timeline
Telesales Supervisor
Clientele
01.2023 - 02.2024
Outbound Sales Representative
TELEDIRECT
01.2015 - 09.2015
Sales Fiels Agent
EXPRESS MARKETING GROUP
01.2010 - 09.2014
Telesales Sales Agent
Clientele
7 2016 - Current
No Degree - ENGLISH AFRIKAANS ACCOUNTIMG MERCANTILE LAW
AZARA SENIOR SECONDARY SCHOOL