LEBOHANG THABO MOTAUNG
Newcastle,south Africa
Summary
Dynamic professional with extensive experience in customer service, finance, and contact center environments. Proven organizational skills and strong leadership abilities enhance team performance. Proficient in Microsoft Office and CRM software, with a solid track record in report writing and analytical problem-solving. Committed to utilizing sales orientation and marketing management expertise to drive business success.
Overview
4
4
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work history
Contract Worker
Newcastle Municipality
Newcastle
04.2025 - 03.2026
- · Checking the accuracy of log sheets with reference to the Fleet Management system.
- · Monitoring the accurate inventory regarding spares, parts, consumables, equipment and the movable property in the Section through use of the Fleet Management system.
- · Capturing log sheets completed by the Artisan on each vehicle onto the system
- · Receiving, recording and distributing incoming mail and facsimiles to the relevant officials.
- · Updating the correspondence register inserting reference numbers and subject of correspondence received and in circulation and/ or seeking information and approval of and communicating response established for specific/ or routine matters.
- · Attending to the internal filing system, attendance registers and processing leave applications.
- · Referencing source documentation, reports and/ or instructions using alphanumeric sequential codes, to facilitate retrieval.
- · Forwarding of official orders to suppliers and workshop personnel through contracted Service Providers.
- · Creating/ preparing the requisitions for non-stock orders i.e. for tools and equipment through ensuring that the specifications are correct; forwarding to the manager for authorization and forwarding the requisition to the Buyer; receiving the order number from the Buyer and monitoring the progress of the order to the supplier, follow up on delays and make sure that the delivery is received timeously.
- · Preparing journal vouchers for obtaining licence discs and issuing them to the rel for all municipal vehicles.
- · Updating files inserting current and relevant information and seeking approval on the destruction of old or outdated correspondence/ documentation.
- · Retrieving supporting documentation and records to facilitate and support query resolution.
Team leader
Hollywoodbets
Pinetown
01.2024 - 09.2024
- Assisted in coordinating sales campaigns.
- Compiled administrative reports and managed operational requirements.
- Collaborated closely with area managers to address promotional needs.
- Conducted weekly inspections and maintenance of company vehicles.
- Supported promotional activities and ensured compliance with FICA regulations.
- Aided in developing and introducing new promotions for mobile clerks at branch outlets and in the field.
- Participated in joint planning of marketing campaigns with area managers.
- Evaluated effectiveness of promotions.
- Provided training support to mobile clerks.
- Understand customer needs and requirements to enhance service delivery and satisfaction.
- Managing staffing and performance of Mobile Clerk.
- Growth, branding and roll out of distributor outlets.
- Ensuring new Mobile team members have been trained to understand betting types, betting processes, mobile betting and TUV. Coordinate training.
- Visiting outlets as per call cycle.
- Daily, weekly, and monthly reporting.
- Providing day-to-day operational support to Area Managers.
- Any other related duties that might be required.
- Regional office, Pinetown
- Skills acquired: Excellent communication and interpersonal skills.
- Exceptional Leadership skills.
- Impressive planning, organizational and time management skills.
- Good knowledge of Marketing Management and Impressive presentation and facilitation experience.
- Excellent knowledge of operating systems, Mobile TUV, Betting Procedures.
- Demonstrating exceptional attention to detail.
- Strong People Management skills and problem-solving skills.
- Good report writing skills (Verbal and written).
Digital Customer service consultant
Hollywoodbets
Umhlanga
09.2022 - 09.2024
- Generating sales leads
- Identifying and assessing customers' needs to achieve satisfaction.
- Building sustainable relationships and trust with customer accounts through open and interactive communication.
- Providing accurate, valid and complete information by using the right methods/tools.
- Meeting personal customer service team sales target and call handling quotas
- Handling customer complaints and providing appropriate solutions and alternatives within the time limits: Follow up resolution.
- Keeping records of customer interactions, processing customer accounts and filing documents.
- Addresses Enquires on betting and promotional information - provides up to date bet information to account holders. Answer customer questions regarding problems with their accounts.
- Marketing the brand, building, and establishing rapport with the customer.
- Meeting daily/weekly/monthly targets.
- Ensures swift feedback is given to the customer, Information is gathered from the Punter and the system, and this is escalated to the Supervisor for resolve and feedback if necessary.
- Complying with company and department policies, procedures, and standard operating procedures.
- Ensuring communications is at a level that maintains the company brand/image and does not expose the company to reputational risk.
- Head office, Umhlanga
- Skills acquired: Excellent organisational and time management skills, with the ability to handle multiple tasks simultaneously.
- Ability to work under strict deadlines.
- Sales oriented with strong analytical and time-management skills.
- Familiarity with sales reports and sales records.
- Highly proficient with Microsoft Office products especially Outlook, PowerPoint, Word and Excel.
- Ability to adapt to a fast-paced and dynamic work environment, demonstrating flexibility and a positive attitude.
- Experience in the sales/administration environment.
- Hands on experience with CRM software.
- Strong attention to detail and accuracy in processing and managing administrative tasks.
- Outstanding communication and interpersonal skills to interact effectively with customers and internal team members and stakeholders.
- Customer Service Experience
- Contact Centre Experience
- Computer Literacy
- 2 year experience in a fast-paced customer support environment
- Experience working with demanding targets and tight deadlines
- Finance experience
- Leadership skills
Education
GRADE 12 -
NEWCASTLE HIGH SCHOOL
NewcastleNATIONAL DIPLOMA - COMMERCE IN MARKETING MANAGEMENT
ROSEBANK COLLEGE
07.2021
Skills
- Computer Literate
- Report Writing
- Investigative Thinking
- Active Listening
- Near Vision
- Oral Expression
- Organisational Skills
- Time Management
- Sales Orientation
- Analytical Skills
- Familiarity with Sales Reports
- Proficiency in Microsoft Office
- Adaptability
- CRM Software Experience
- Attention to Detail
- Communication Skills
- Interpersonal Skills
- Customer Service Experience
- Contact Centre Experience
- Finance Experience
- Leadership Skills
- Marketing Management Knowledge
- Presentation Skills
- Facilitation Skills
- Operating Systems Knowledge
- Problem-Solving Skills
Certification
- Dump Truck 777 certificate
- Grader certificate
Languages
ISIZULU
Personal Information
- ID Number: 9607165551089
- Health Status: GOOD
- Gender: MALE
- Nationality: SOUTH AFRICAN
- Marital status: SINGLE
- ID Number: 9607165551089
Leadership Experience
- Representative council of learners 2017
- Representative council of learners, 2018
- Students representative council, 2019
- Community Engagement Portfolio, Students Representative Council
Custom Section
BLACK
Timeline
Contract Worker
Newcastle Municipality
04.2025 - 03.2026
Team leader
Hollywoodbets
01.2024 - 09.2024
Digital Customer service consultant
Hollywoodbets
09.2022 - 09.2024
GRADE 12 -
NEWCASTLE HIGH SCHOOL
NATIONAL DIPLOMA - COMMERCE IN MARKETING MANAGEMENT
ROSEBANK COLLEGE