Lebohang Sikhosana

SA NAVY

05.2021 - Current

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

SA Navy

01.2018 - 05.2021

Resolved transportation disputes promptly, maintaining positive relationships with carriers and customers.
Enhanced transportation efficiency by streamlining shipment scheduling and coordination processes.
Conducted regular audits of transport-related documents, ensuring compliance with industry regulations.
Reduced shipment delays by closely monitoring cargo status and addressing issues proactively.
Ensured safety standards were adhered to during all stages of the transportation process.
Remained aware of weather and traffic conditions and relayed issues to drivers.

SA NAVY

01.2010 - 12.2017

Performed inventory control, such as counting, and stocking merchandise.
Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
Helped customers complete purchases, locate items, and join reward programs.
Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
Increased repeat business through exceptional customer service that fostered loyalty among patrons.
Processed returns and handled exchanges quickly to provide positive store experiences.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.

Summary