Lebohang Seboko

: Support MTN Enterprise mobile corporate,

Government Business customers

: Provide Tier 1 support for VOIP services

: Provide Tier 1 support for fibre and GPON

Services

: Provide core 1st level technical support

: Resolve all technical escalations for all

Enterprise customers for all technology,

Voice, data and messaging product

: update incident and problem management

Systems (Remedy/click)

: Attending to issues logged through the

Mailbox, voice IVR and CRM Queues

: Document all interactions with enterprise

Customers and troubleshooting steps in the

TT system.

: Facilitate Recons as a result of incidents

: Providing first level support to customers

: Installation and Configuring of Provider

: Edge(PE) and customer equipment (CE) routers

: Implementing network routing (BGP, IBGP, EIRGP, Static and Dynamic

: Provisioning user account on network system

: Creating network diagrams

: Prepare Juniper and Cisco configuration Backups

: Hardware and software – setup, repair, configure and troubleshoot