Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lebohang Ramphisa

Lebohang Ramphisa

Administrator
Katlehong, Germiston

Summary

Dynamic professional with extensive experience in customer service and office administration at SANI SiXT Rent A Car. Proven track record in enhancing team productivity and customer satisfaction through effective problem-solving and time management. Skilled in documentation and reporting, fostering collaboration across departments to drive operational excellence.

Overview

8
8
years of professional experience

Work History

Fuel Administrator

SANI SiXT Rent A Car
06.2025 - Current
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.

Creative Director

Mofokeng Le Tholo Events
02.2019 - Current
  • Developed high-impact creative trailers and promotional content for company campaigns from concept to completion.
  • Managed multiple projects simultaneously, ensuring timely completion and seamless execution.
  • Monitored industry trends to keep creative materials fresh and engaging.
  • Developed strategic communication and marketing plans.
  • Developed comprehensive style guides to maintain brand consistency across all channels.

Customer Service Supervisor

SANI SiXT Rent A Car
12.2024 - 06.2025
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Coached employees through day-to-day work and complex problems.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Created, prepared, and delivered reports to various departments.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
  • Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
  • Identified customer service trends to provide recommendations for process and procedural improvements.
  • Optimized staff scheduling to ensure coverage during peak hours, improving customer access.
  • Implemented customer feedback surveys to gather insights, leading to strategic improvements.

Customer Care Representative

SANI SiXT Rent A Car
07.2017 - 11.2024
  • Managed high call volume with exceptional professionalism and efficiency.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Navigated multiple computer systems and applications to find information.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Logged call information and solutions provided into internal database.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
  • Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Education

Bachelor of Arts - Education

Damelin Business School
Johannesburg, South Africa
04.2001 -

Skills

    Office administration

    Customer service

    MS office

    Administrative support

    Problem-solving

    Time management

    Attention to detail

    Staff management

    Recordkeeping and file management

    Office management

    Documentation and reporting

    Schedule coordination

    Decision-making

    Mail handling

    Document control

    Document management

    Team collaboration

    Information management

    Business administration

    Employee supervision

    Project coordination

    Scheduling

    Presentation creation

    Events coordination

    Work Planning and Prioritization

Timeline

Fuel Administrator

SANI SiXT Rent A Car
06.2025 - Current

Customer Service Supervisor

SANI SiXT Rent A Car
12.2024 - 06.2025

Creative Director

Mofokeng Le Tholo Events
02.2019 - Current

Customer Care Representative

SANI SiXT Rent A Car
07.2017 - 11.2024

Bachelor of Arts - Education

Damelin Business School
04.2001 -

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