Lebohang Nkomo
Senior Fund Administrator
Lenasia,GP
Summary
Accomplished Senior Fund Administrator with a proven track record at NBC Holdings, enhancing client satisfaction and retention through exceptional service and expert guidance. Skilled in Microsoft Excel and demonstrating excellent communication abilities, I've successfully managed funds, minimized financial discrepancies, and fostered team growth.
Overview
14
14
years of professional experience
Work History
Senior Fund Administrator
NBC Holdings
Johannesburg, South Africa
09.2022 - Current
- Maintaining accurate monthly contributions updates of all portifolio within the stipulated SLA
- Send switches to accounts within the stipulated SLA
- Send investments and disinvestment instruction within the stipulated SLA
- Pay all claims within the stipulated SLA
- Prepare year and data for the financial year end
- Assist with audit queries
- Prepare and send out benefit statement
- Prepare admin reports and present the to the trustees
- Prepare death claims and do resolution drafts foe the trustees subcom meeting for death claims resolutions
- Sending claim and data to the insurer
- Manage claims related queries and provide feedback to clients
- Provided expert guidance to junior staff members, fostering their professional growth and enhancing team performance.
- Coordinated with external auditors to facilitate annual reviews, ensuring compliance with industry standards and best practices.
- Cultivated strong relationships with clients, delivering exceptional service and maintaining high levels of satisfaction and retention.
- Ensured timely and accurate reconciliation of fund accounts, minimizing discrepancies and potential financial risks.
- Maintained an up-to-date understanding of industry trends through ongoing education and participation in relevant conferences or networking events.
Senior Fund Administrator
Discovery
Johannesburg, South Africa
07.2021 - 08.2022
- Payment of death and funeral claims
- Second assessment and authorization of funeral and death payments
- Communicating outstanding claims requirements with brokers
- Disability claim admin
- Pre-assessment and review disability claims
- Underwriting admin
- Underwriting audits for member covers
- Manage claims related queries and provide feedback to clients
- Compile claims reports for brokers
- Attend to audits queries
- Training of new staff on the floor.
Client Care Consultant Coordinator
Momentum Corporate
Johannesburg, South Africa
06.2018 - 05.2021
- Manning Different central mailboxes for specific clients.
- In collaboration with the assessors, responsible for requesting outstanding or additional information required for the claims assessment required by the assessor
- Responsible for summarizing documents and information received into an accurate and relevant summary, which can be utilized by the claims assessor in the claims assessment process.
- Validation of information received from claimants, for both new and existing claims
- Communicating reminders of outstanding documents, and conducting follow-ups
- Providing feedback to clients with regards to the status of their claims
- Suspending/terminating claims out of submission periods without outstanding documents
- Updating claim details on workflow with documents received, and personal information
- Monitor, manage and report on items within the assessor’s workflow queue
Fund Administrator
Salt EB
Johannesburg, South Africa
06.2016 - 05.2018
Fund Administrator
MIBFA
Johannesburg, South Africa
06.2015 - 09.2016
Fund Administrator
ABSA
Johannesburg, South Africa
10.2010 - 06.2015
- Updating and allocation of Monthly contributions on the member records
- Communicating with employers concerning outstanding payments and contributions schedules.
- Preparing of late payments letters and sending to employers (Section 13A)
- Preparing of section 13A reports
- General office administrations and filling of documents
- Handling of employer and member queries
- Correcting member records
- Updating member records and adding new beneficiaries
- Payment of Withdrawal claims
Education
Bachelor of Science - Accounting And Computer Science
UNISA
Johannesburg, South Africa 04.2001 -
Regulatory Examination Certificate - Financial Planning And Services
MOONSTONE
Jonnesburg 04.2001 -
Certificate - Retirement Fund Management
Milpark Business School
Johannesburg, South Africa 04.2001 -
National Certificate (NQF 5 - Banking Services Advice
Milpark Business School
Johannesburg, South Africa 04.2001 -
N3 Certificate - N3 Electrical Engineering
South Western Gauteng College
Johannesburg, South Africa 04.2001 -
High School Diploma -
Emshukantambo High School
Pimville, South Africa 04.2001 -
Skills
Microsoft Excel
Excellent cmmunication skills
good customer service
attention to detail
Reconciliation Expertise
Microsoft Office
Problem-solving abilities
Timeline
Senior Fund Administrator
NBC Holdings
09.2022 - Current
Senior Fund Administrator
Discovery
07.2021 - 08.2022
Client Care Consultant Coordinator
Momentum Corporate
06.2018 - 05.2021
Fund Administrator
Salt EB
06.2016 - 05.2018
Fund Administrator
MIBFA
06.2015 - 09.2016
Fund Administrator
ABSA
10.2010 - 06.2015
Bachelor of Science - Accounting And Computer Science
UNISA
04.2001 -
Regulatory Examination Certificate - Financial Planning And Services
MOONSTONE
04.2001 -
Certificate - Retirement Fund Management
Milpark Business School
04.2001 -
National Certificate (NQF 5 - Banking Services Advice
Milpark Business School
04.2001 -
N3 Certificate - N3 Electrical Engineering
South Western Gauteng College
04.2001 -
High School Diploma -
Emshukantambo High School
04.2001 -