LEBOHANG MOFO
IT Technician
Midrand,Gauteng
Summary
Dedicated and versatile IT Technician with hands-on experience supporting the Windows environment. Skilled in troubleshooting, fixing hardware issues, and installing new assets to ensure smooth business operations. Adaptable to changing work environments and employee needs, with strong problem-solving skills and the ability to work well under pressure. Values ethics in decision-making, approaches challenges with creativity, and brings a unique perspective to every task. Eager to learn new technologies and contribute meaningfully to any team joined
Overview
3
3
years of professional experience
2
2
Certifications
Work History
IT Administrator Trainee
HCL TECHNOLOGIES
01.2024 - 12.2024
- Receiving, capturing, and storing all incoming assets to ensure proper inventory tracking.
- Utilizing SCCM to image and configure new computers in bulk.
- Coordinating the shipping of imaged devices to various company sites.
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
IT Technician
ETHEKWINI MUNICIPALITY
08.2021 - 07.2023
- Set up new PCs according to the procedures of the organization.
- Resolve helpdesk tickets within the SLA.
- Replace damaged hardware devices.
- Microsoft Windows 10/11 desktop support.
- Handling of client queries and troubleshooting.
- Follow up with users to ensure positive end results
- Provide PC hardware and software support.
- Respond to support requests from end users, and patiently walk individuals through basic troubleshooting tasks.
- Diagnosed and troubleshot hardware, software and network issues.
- Install, configure, test, and maintain operating systems, application software, and system management tools.
- Reduce downtime by quickly diagnosing and resolving hardware, software, and network issues.
Education
N.Dip: - Information Technology
MANGSUTHU UNIVERSITY OF TECHNOLOGY
2017 - 2019 04.2001 -
Matric -
MARIAZELL HIGH SCOOL
2015 04.2001 -
Skills
Attention to detail
Certification
CompTIA: A+ & N+
References
Maja Ntereke | IT Administrator | HCL | 078 869 0145
Sunil Kreashun | IT Support Officer | Ethekwini | 031 322 802
Timeline
IT Administrator Trainee
HCL TECHNOLOGIES
01.2024 - 12.2024
IT Technician
ETHEKWINI MUNICIPALITY
08.2021 - 07.2023
N.Dip: - Information Technology
MANGSUTHU UNIVERSITY OF TECHNOLOGY
04.2001 -
Matric -
MARIAZELL HIGH SCOOL
04.2001 -
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