Lebohang Mafokane
Johannesburg
Summary
Results-driven professional with diverse experience in administration, sales, and client consulting. Strong problem-solving skills enhance troubleshooting and detail-oriented tasks. Resourceful team player skilled in developing efficient processes and ensuring compliance. Effective communicator adept at managing multiple priorities while delivering solutions that achieve client satisfaction and organizational goals.
Sharp security guard with demonstrated skill assessing suspicious situations and individuals and responding appropriately. Vigilant and watchful with exceptional skills in security procedures and surveillance. Carries out instructions effectively.
Overview
3
3
Languages
15
15
years of professional experience
Work History
Security Officer
Muanzazwivhuya Investments company Pty Ltd
Johannesburg
02.2022 - 08.2025
- Monitored premises to ensure safety and prevent unauthorized access.
- Conducted regular patrols to identify potential security risks.
- Managed access control by verifying identification of staff and visitors.
- Enforcing Rules: Ensuring visitors and staff follow facility policies, such as wearing proper safety gear, parking in authorized spots, or adhering to restricted areas.
- Incident Reports: Authoring clear, concise, and accurate reports detailing any crimes, property damage, accidents, or safety breaches.
Call Centre Agent
Nedbank Limited Company
01.2019 - 01.2022
- To provide professional and efficient call services in order to optimize client experience for Nedbank clients and ensure continued relationships are created and maintained.
- Executed the daily schedule to achieve targets specified in the work plan.
- Prevented potential business losses by ensuring accurate logging of all calls and maintaining vigilance throughout interactions.
- Adhered to Nedbank processes and values including honesty, integrity, accountability, and respect while managing internal and external relations.
- Escalate all unresolved queries to management by logging the case on the system.
Branch Admin
Nedbank Limited Company
01.2015 - 01.2017
- Sorted and handled reports and mail, ensuring accurate signature verification.
- Requested imaging and copied statements for documentation purposes.
- Handled reports, sorted mail, and verified signatures to ensure operational efficiency.
- Processed and verified invoices for payments, ensuring timely and accurate financial transactions.
- Loaded and balanced ATMs at the branch to ensure proper cash availability.
- Check cash and stationary levels per ATM Monitoring.
- Loading and balancing ATMs at the branch.
- Checked cash and stationary levels for each ATM during monitoring sessions.
- Completed call logs and reports to document communications effectively.
Banker Teller
Nedbank Limited Company
01.2011 - 01.2014
- Assisted customers with inquiries by completing account transactions.
- Serves customers by completing account transaction.
- Processed customer transactions, including cashing checks and handling savings withdrawals, to facilitate smooth banking experiences.
- Sorted and packaged cash while rolling coins for secure storage in bank drawers and vault.
- Educated clients on tailored bank products and services, enhancing their financial knowledge and decision-making.
Enquiries Consultant
Nedbank Limited Company
01.2011 - 01.2014
- Attending to bank clients queries and banking requirements.
- Advise bank customers on their first financial accounts and recommend bank services.
- Addressed bank client queries and banking requirements to enhance customer satisfaction.
- Advised bank customers on their first financial accounts and recommended appropriate bank services to meet their needs.
- Processed the closure of bank accounts for clients following standard procedures.
- Minimized losses by implementing corrective actions in compliance with procedures and policies.
Education
Grade 12 -
Forte High School
Armed Response/Reaction -
Inkwe Training Institute
04.2001 -
Certificate in Banking -
Chartall Business School
Firearm Competency Certificate -
On The Black Dot
Johannesburg , South African Cash In Transit Certificate -
Inkwe Training Institute
Johannesburg , South African Security Officer Certificate -
MTSS Training & Security Services
Johannesburg , South African Skills
- Cash management
- Operational efficiency
- Customer service
- Analytical skills
- Critical thinking
- Leadership and decision-making
- Conflict management knowledge
- Interpersonal communication
- Innovative
- Code 10 Driving license (PrDP)
Languages
English
Advanced
C1
Zulu
Intermediate
B1
South Sotho
Proficient
C2
References
- Anzani Mukwevho
- Muanzazwivhuya Investments company Pty Ltd
- Shift Supervisor
- +27 72 229 3867
- Email: Mukwevhoanzani@gmail.com
- Company is Liquidated
Lerato Molora
Muanzazwivhuya Investments company Pty Ltd
Site Supervisor
+27 71 434 9940
Company is Liquidated
Timeline
Security Officer
Muanzazwivhuya Investments company Pty Ltd
02.2022 - 08.2025
Call Centre Agent
Nedbank Limited Company
01.2019 - 01.2022
Branch Admin
Nedbank Limited Company
01.2015 - 01.2017
Banker Teller
Nedbank Limited Company
01.2011 - 01.2014
Enquiries Consultant
Nedbank Limited Company
01.2011 - 01.2014
Armed Response/Reaction -
Inkwe Training Institute
04.2001 -
Grade 12 -
Forte High School
Certificate in Banking -
Chartall Business School
Firearm Competency Certificate -
On The Black Dot
Cash In Transit Certificate -
Inkwe Training Institute
Security Officer Certificate -
MTSS Training & Security Services