Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
LEBOHANG FLOYD MOFALEDI

LEBOHANG FLOYD MOFALEDI

Johannesburg

Summary

I am an Information Technology certified graduate from Richfield Graduate Institute of Technology, adept at working in fast-paced and dynamic environments. I am currently seeking an opportunity to leverage my technical expertise and creative problem-solving skills within an innovative organization. I have foundational knowledge in network maintenance and ensuring the optimal performance of computer systems. My experience includes computer maintenance, software upgrades, and the application of critical security updates and hotfixes to Microsoft Windows systems.

In my current role at the University of Johannesburg, I provide technical support to staff, students, lecturers, and professors. My responsibilities include assisting users with computer operations, internet navigation, and utilizing web-based resources and tools. I also manage user accounts and offer support for Microsoft Office applications such as Word, Excel, and PowerPoint.

Overview

7
7
years of professional experience

Work History

Technical Assistance II (Student Computing)

University of Johannesburg
08.2021 - Current
  • To provide support and assistance to users, Team Leaders in order to provide, and efficient and effective microcomputer laboratory service to UJ. Support and maintenance of equipment in the computer labs Daily interaction with students and lecturers. To troubleshoot and report on faulty computers hardware, printers and audio-visual equipment to maintain a service level. To upgrade and reset software applications to maintain a service level. Basic support of accessing Blackboard, internet and computer software. To provide desktop hardware support to students. To support basic desktop software and printing to students.

Desktop Support Technician (Interim)

University of Johannesburg
07.2022 - 01.2024
  • To provide a single point of contact for end users to receive support and maintenance within the University’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. I also troubleshoot problem areas (in person, by telephone, via email or via remote) in a timely and accurate fashion and provide end-user assistance where required.

Technical Support NQF Level 4 (Internship/Learnership)

EOH (ProServ South Africa)
04.2018 - 01.2019

Education

Certificate - Cyber Security

University of Johannesburg
06.2023

National Bachelor's Degree - Information Technology

Richfield Graduate Institute of Technology
01.2023

National Diploma - Information Technology

Richfield Graduate Institute of Technology
01.2015

Grade 12 - undefined

Seana-Marena High School
01.2012

Skills

  • Computer Maintenance
  • Configuration
  • Software Knowledge
  • Microsoft Office
  • Microsoft Windows
  • Network configuration
  • Database Security
  • Mac knowledge

References

Mr Khathutshelo Tshiambara                                      

University of Johannesburg 

061 413 9658 / 011 559 8721                                                                                           


Mr Tshifularo Takalani

University of Johannesburg 

064 639 1698 / 011 559 1077


Mr Azwidowi Robert

University of Johannesburg

072 622 2367 / 011 559 2312


Timeline

Desktop Support Technician (Interim)

University of Johannesburg
07.2022 - 01.2024

Technical Assistance II (Student Computing)

University of Johannesburg
08.2021 - Current

Technical Support NQF Level 4 (Internship/Learnership)

EOH (ProServ South Africa)
04.2018 - 01.2019

National Bachelor's Degree - Information Technology

Richfield Graduate Institute of Technology

National Diploma - Information Technology

Richfield Graduate Institute of Technology

Grade 12 - undefined

Seana-Marena High School

Certificate - Cyber Security

University of Johannesburg
LEBOHANG FLOYD MOFALEDI