Lebogang Samuel Watlhola
Boksburg
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Accomplished Job Title skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Assistant Store Manager
Dischem
Benoni
02.2016 - Current
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Debt Collector
Lewis
Heidelberg
01.2013 - 03.2015
- Maintained comprehensive knowledge of state and federal debt collection laws, protecting the company from potential legal issues.
- Contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise.
- Acted as a liaison between clients and the legal department, ensuring proper communication and timely resolution of escalated accounts.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
Education
Matric - Commence
JE Malepe Secondary School
Tsakane 01.2003 - 12.2007
Diploma - Retail Business Management
Vaal University Of Technical
Vaal 02.2009 - 12.2012
Skills
Operations Oversight
Stock management
Business Development
Customer Relations
Department Oversight
Store Organization
Scheduling Coordination
Retail Operations
Staff Scheduling
Sales Growth
Customer Service and Engagement
Work Planning and Prioritization
Team Management
Relationship building and managementmm
Incident Reports
Customer Service
Staff Management
Timeline
Assistant Store Manager
Dischem
02.2016 - Current
Debt Collector
Lewis
01.2013 - 03.2015
Diploma - Retail Business Management
Vaal University Of Technical
02.2009 - 12.2012
Matric - Commence
JE Malepe Secondary School
01.2003 - 12.2007