Lebogang Nogane Tau
Hospility
Johannesburg
Summary
At Garden Court OR Tambo, I excelled as a Guest Service Attendant, leveraging my expertise in room service coordination and my innate patience to enhance guest satisfaction. My proactive approach in managing reservations boosted occupancy rates, while my commitment to professional development and team collaboration ensured high-quality service and personalized guest experiences.
Overview
6
6
years of professional experience
Work History
Guest Service Attendant
Garden Court OR Tambo
01.2019 - Current
- Maintained an organized workspace that ensured efficient access to pertinent documentation required during daily tasks.
- Managed reservations system effectively, reducing overbooking incidents and maximizing room occupancy rates.
- Actively participated in professional development opportunities to stay current on industry trends and best practices, resulting in a continuous improvement of service quality.
- Facilitated smooth communication between different departments to ensure timely resolution of guest concerns or requests.
- Maintained detailed records of guest preferences, enabling personalized experiences during repeat visits.
- Handled guest inquiries professionally and provided accurate information on hotel amenities, local attractions, and dining options.
- Collaborated with housekeeping staff to resolve room issues swiftly, ensuring minimal disruption for guests.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
Education
Diploma - Diploma in Hospitality And Catering Management
Ekurhuleni East College
Johannesburg, South Africa 04.2001 -
Skills
Patience and composure
Room service coordination
Team player mentality
Timeline
Guest Service Attendant
Garden Court OR Tambo
01.2019 - Current
Diploma - Diploma in Hospitality And Catering Management
Ekurhuleni East College
04.2001 -
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