Lebogang Innocent Hahane

• Identify potential customers through research, networking, and inbound leads
• Use social media, cold calling, and email outreach to connect with prospects
• Conduct virtual sales presentations and product demonstrations
• Build and maintain relationships with clients via phone, email, and video calls
• Understand customer needs and recommend suitable products or services
• Address objections and negotiate pricing, terms, and contracts
• Follow up with potential customers to move them through the sales funnel
• Finalize sales agreements and ensure smooth onboarding
• Track sales activities and customer interactions using CRM software
• Provide regular reports on sales performance and targets
• Maintain accurate records of customer information and transactions
• Work with marketing teams to develop targeted sales campaigns
• Attend virtual meetings and training sessions to stay updated on products and industry trends
• Share customer feedback to help improve products or services
• Ensure customer satisfaction by providing after-sales support
• Upsell or cross-sell additional products to existing customers
• Build long-term relationships for repeat business and referrals

• My primary goal was to drive revenue growth for the company by acquiring new customers, retaining existing ones, and maximizing sales opportunities through effective communication, relationship building, and strategic selling techniques
• Generating Leads, Customer Relationship Management, Product Knowledge, Continuous Learning, Team Collaboration, Sales Presentations, Negotiation, Closing Sales, Sales Reporting

• I was particularly expected to carry out a series of cleaning functions when a guest arrives and leaves the lounge at various destinations within the precinct such bathroom, kitchen, dining, bar and smoking area as well as being on the lookout for items the clients may have left behind and take them to the lost and found area with the hope to reunite with the owner

• Assisting fellow kitchen and waiters by making sure that the cutlery and crockery are always readily available for utilization as well as disposing of work premise's waste at respective designated areas within the airport

• Providing assistance to customers, answering questions, and helping them find products that meet their needs
• Understanding and being able to explain product features, benefits, and uses to customers
• Encouraging sales by promoting products, offering recommendations, and up-selling when appropriate
• Restocking shelves, ensuring products are neatly arranged, and keeping track of stock levels
• Operating the register, processing payments, and handling customer transactions accurately
• Keeping the store clean, organized, and visually appealing to enhance the shopping experience
• Assisting with customer returns or exchanges, adhering to store policies
• Being alert for any potential theft or suspicious activity, ensuring store safety
• Setting up in-store promotions, sales displays, and seasonal layouts to attract customers
• Working with other store staff to ensure smooth operations and a positive customer experience

As a community volunteer, I assisted in creating, editing, and distributing information materials, ensuring clear and accurate communication through various platforms. I collaborated with the Information Officer to organize community forums and events, acted as a point of contact for community inquiries, and gathered insights to inform communication strategies. I maintained archives of materials, tracked media coverage, and ensured secure storage of information. Additionally, I gathered and analyzed data to assess program effectiveness, compiled detailed reports with visual aids, and shared findings with the community. I coordinated with program leads to ensure resource availability and addressed emerging priorities or challenges.

As an NSFAS Youth Assistant, I played a crucial role in guiding students through the NSFAS registration process, providing technical support, and ensuring a smooth experience. My responsibilities included welcoming and guiding attendees, verifying documents, assisting with online applications, and providing general support and troubleshooting. I also monitored the flow of activities, encouraged and motivated students, and engaged in social media and event wrap-up tasks. This role required strong organizational and communication skills, as well as the ability to manage resources and support community engagement effectively.