Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
Generic
LEBOGANG DANIEL  SINDANE

LEBOGANG DANIEL SINDANE

Client Care Team Manager
Midrand

Summary

Client care manager with over 10 years of experience enhancing customer satisfaction and driving revenue growth. Expertise in building effective support teams, resolving complex issues, and implementing service improvements based on data insights. Proficient in CRM optimization, stakeholder communication, and KPI management, consistently achieving higher NPS and CSAT scores while streamlining processes in dynamic environments.

Overview

8
8
years of professional experience

Work History

Client Care Team Manager

OUTsurance
01.2023

Homeloans Retentions Team Manager

OUTsurance
01.2022 - 01.2023

Facility Review Advisor

OUTsurance
01.2018 - 01.2022

Sales Representative

OUTsurance
01.2016 - 01.2018

Sales Representative

Virgin Active
01.2015 - 01.2016

Education

Generic Management - undefined

OUTsurance
06.2026

LLB Law - undefined

UNISA
06.2026

YATS (Young Aspiring Team Manager) - undefined

OUTsurance
01.2022

FQ Full Qualification - undefined

OUTsurance
01.2021

RE 5 - undefined

OUTsurance
01.2018

National Senior Certificate - undefined

Christian Brothers' College Mount Edmund
01.2008

Skills

Time optimization skills

Critical analysis

Customer empathy

Proactive service orientation

References

  • Jiffy, Mothlabane, Retentions General manager, 0828706567
  • Mapula, Mosuwe, Facility review Manager, 0826537290
  • Lesego Mashao , Client Care Manager, 0762480156

Interests

Gym, Jogging and general physical health, Reading, Personal Development, Cooking

Timeline

Client Care Team Manager

OUTsurance
01.2023

Homeloans Retentions Team Manager

OUTsurance
01.2022 - 01.2023

Facility Review Advisor

OUTsurance
01.2018 - 01.2022

Sales Representative

OUTsurance
01.2016 - 01.2018

Sales Representative

Virgin Active
01.2015 - 01.2016

National Senior Certificate - undefined

Christian Brothers' College Mount Edmund

RE 5 - undefined

OUTsurance

FQ Full Qualification - undefined

OUTsurance

YATS (Young Aspiring Team Manager) - undefined

OUTsurance

LLB Law - undefined

UNISA

Generic Management - undefined

OUTsurance
LEBOGANG DANIEL SINDANEClient Care Team Manager