Lebogang Caroline Ngakane
Rustenburg,North Ws
Summary
Motivated Quality Controller with 2 years of experience, equipped with strong analytical thinking and problem-solving skills, combined with excellent attention to detail and keen eye for identifying inconsistencies, and also proficient in data collection and interpretation. Eager to contribute to impactful projects and drive innovation in [Desired Position] role.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Quality Controller
Golden Era Group of Companies
Mogwase, North West
02.2023 - 04.2025
- Making and checking stickers on the products has the correct information and is legible.
- Develop extensive inspection plans to ensure that a product is manufactured properly.
- Identifying any defects or deviations in the products.
- Determining whether to release or disqualify products based on inspection results.
- Looking for the causes of quality issues to prevent recurrence.
- Taking necessary steps to correct any issues identified during the quality control process.
Junior Call Centre Clerk
Statistics South Africa
Pretoria, Gauteng
09.2019 - 09.2020
- Successfully handled incoming calls regarding the Census 2021 Mini Test, Census 2021 Post Enumeration Survey (PES), Census 2021 Trial, and Census 2021 Pre-Pilot Test from the public, respondents, and fieldwork staff.
- Used Microsoft Teams and the LMS system (Learning Management System) to communicate, training or learning and development programs, while recording all calls on the CRM system (Customer Relationship Management) and used Vodacom OneNet application for calling, messaging, and meeting solutions.
- Compiled reports which assisted management in decision making.
- Prepared documentation, ensuring all files were up-to-date and readily available.
- Handled telephone calls professionally, resulting in positive customer feedback.
Help-desk Officer
Independent Development Trust
Pretoria, Gauteng
10.2017 - 02.2018
- Increased customer satisfaction by resolving issues over the phone and in person, using both verbal and written communication, such as client account questions (including salary payments).
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Graduate Intern
Statistics South Africa
Pretoria, Gauteng
02.2015 - 12.2016
- Contributed to the content and product creation for the census survey reviewed the questions and offered suggestions for how to make them better.
- Presented tables and figures for the Education Section for the Nine Provinces for the 2016 Community Survey, Statistical release, and Provinces briefly.
- Analyzed survey data from internal and external sources (SPSS, SAS, SuperCross, and Excel) and wrote reports for population conferences (i.e., PASA, UAPS).
- Achieved success in translating the English-to-Setswana Community Survey 2016 questionnaire.
- Successfully managed and trained Field workers for Community Survey 2016 using Computer Assisted Personal Interviewing (CAPI) and questionnaire.
- Successfully examined, analyzed, interpreted, and provided a Provincial Template for the North-West Province for all the sections of the Community Survey 2016.
Education
Certificate - Call Centre
City View Business College and Computer Studies
Pretoria 06.2017 - 07.2017
Honours Degree - Development Studies
University of Pretoria
Pretoria, Gauteng 02.2014 - 11.2014
Bachelor's Degree - Population and Development Studies
North-West University
Mafikeng, North West 02.2011 - 11.2013
National Senior Certificate - Grade 12
Bethel High School
Coligny, North West 01.2010 - 12.2010
Skills
- Microsoft Word; Excel; PowerPoint; Outlook; and Statistical software's such as SPSS; SuperCross; SAS
- Data collection, processing, and analysis
- Research report and proposal writing
- Strong organizational skills
- Problem-solving and decision making
- Interpersonal and Innovative
- Team associates and a quick learner
- Good customer service and good communication skills
- Able to follow company policies
Languages
Setswana
English
Sotho
Personal Information
- ID Number: 9203160573086
- Criminal Record: None
- Date of birth: 03/16/92
- Gender: Female
Custom
- Mrs. Bongiwe Masabalala, Statistics South Africa, Supervisor, 0123104689, 0828867646, BongiweMa@statssa.gov.za
- Mr. Lesego Mashigo, Independent Development Trust, Senior Manager and Supervisor, 0128452088, 0738830662, LesegoMa@idt.org.za
- Mrs. Angela Ngyende, Statistics South Africa, Supervisor, 0123104699, 0795193212, AngelaN@statssa.gov.za
Timeline
Quality Controller
Golden Era Group of Companies
02.2023 - 04.2025
Junior Call Centre Clerk
Statistics South Africa
09.2019 - 09.2020
Help-desk Officer
Independent Development Trust
10.2017 - 02.2018
Certificate - Call Centre
City View Business College and Computer Studies
06.2017 - 07.2017
Graduate Intern
Statistics South Africa
02.2015 - 12.2016
Honours Degree - Development Studies
University of Pretoria
02.2014 - 11.2014
Bachelor's Degree - Population and Development Studies
North-West University
02.2011 - 11.2013
National Senior Certificate - Grade 12
Bethel High School
01.2010 - 12.2010
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