LEBOGANG SOWAGA
RUSTENBURG
Summary
Proven track record in enhancing customer satisfaction and productivity at PEP STORE, adept in administrative support and effective communication. Excelled in workload management and Microsoft Office, fostering positive customer relationships and streamlining operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
YES CANDIDATE: BOOKING CLERK
VW AND AUDI RUSTENBURG
10.2023 - 09.2024
- Resolved customer complaints in professional and timely manner.
- Managed waitlists effectively to maximize venue occupancy during high-demand periods.
- Ensured timely communication with clients, confirming reservation details and addressing any concerns or changes.
- Negotiated contracts with vendors for special events, securing better terms for both parties involved.
- Enhanced productivity by multitasking with phone calls, emails, and walk-in inquiries.
GENERAL ASSISTANT
PEP STORE
04.2021 - 09.2022
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Responded to telephone, email and in-person customer inquiries.
- Fostered a positive work environment through proactive problem-solving approaches.
CASHIER
SHOPRITE
03.2018 - 10.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
BUSINESS ANALYSIS SUPPORT PRACTICE NQF LEVEL 5
METANOIA SKILLS
RUSTENBURG 04.2001 -
CIVIL ENGINERING N4
ORBIT TVET COLLEGE
BRITS , NORTH WEST 04.2001 -
High School Diploma -
PRESIDENT MANGOPE TECHNICAL HIGH
TLHABANE,RUSTENBURG 04.2001 -
Skills
Administrative Support
Workload Management
Customer Relationship Management
Office Management
File Organization
Microsoft Office
Written Communication
Effective Communication
Data Recording
Additional Information
SHOPRITE MANAGER: GEDION SETEKE
0835768011
PEP STORES MANAGER: NKELE NZIMA
0145926353
METANOIA SKILLS MANAGER: KABI BASHALA
0764223964
Timeline
YES CANDIDATE: BOOKING CLERK
VW AND AUDI RUSTENBURG
10.2023 - 09.2024
GENERAL ASSISTANT
PEP STORE
04.2021 - 09.2022
CASHIER
SHOPRITE
03.2018 - 10.2018
BUSINESS ANALYSIS SUPPORT PRACTICE NQF LEVEL 5
METANOIA SKILLS
04.2001 -
CIVIL ENGINERING N4
ORBIT TVET COLLEGE
04.2001 -
High School Diploma -
PRESIDENT MANGOPE TECHNICAL HIGH
04.2001 -
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