Lebogang Smiles
Retail Supervisor
Bloemfontein,FS
Summary
Dynamic and results-driven professional with extensive experience at Shoprite Checkers, excelling in heavy equipment operations and optimizing efficiency. Proven track record in enhancing team collaboration and resolving inventory discrepancies, while maintaining a safe and organized work environment. A dedicated team player committed to achieving operational excellence and driving business success.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Shipping Forklift Operator
Shoprite Checkers
- Exhibited strong problem-solving skills when encountering challenges related to inventory discrepancies or damaged products.
Receiving Associate
Shoprite Checkers
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Assisted in maintaining a safe work environment by participating in routine inspections or audits within the receiving area to identify potential hazards or areas of concern.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
Retail Supervisor
Shoprite Checkers
02.2013 - 12.2024
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Coordinated merchandising displays, signage and sales enablement.
- Trained and oriented associates to maximize team performance.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
- Oversaw compliance with safety regulations creating a safe shopping experience while reducing potential liabilities for the store.
- Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Implemented visual merchandising guidelines consistently for an appealing store layout that attracted customers'' attention.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Maintained high standard of store presentation and cleanliness, attracting more customers and enhancing their shopping experience.
- Coordinated with marketing department to execute in-store promotions, increasing foot traffic and average purchase value.
General Assistant
Edcon
04.2009 - 02.2012
- Improved team collaboration by facilitating open communication between colleagues and departments.
- Ordered and secured office supplies to reduce expenditure and disruptions in workflow.
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Responded to telephone, email and in-person customer inquiries.
- Maintained confidentiality of sensitive information by following strict data protection policies consistently across all tasks performed as General Assistant.
- Assisted in meeting project deadlines by effectively managing multiple tasks and prioritizing workload.
Education
Matriculated - Commerce
Commtech Comprehensive School
Free State South Africa 12.2007
Skills
Heavy equipment operations
Production Scheduling
Familiar with WMS
Optimizing efficiency
Team Player
Merchandising operations
Process and procedure development
Developing brand messaging
Decision-Making
Teamwork and Collaboration
Flexible and Adaptable
Certification
Employees outstanding performance.
Timeline
Employees outstanding performance.
07-2021
Retail Supervisor
Shoprite Checkers
02.2013 - 12.2024
General Assistant
Edcon
04.2009 - 02.2012
Shipping Forklift Operator
Shoprite Checkers
Receiving Associate
Shoprite Checkers
Matriculated - Commerce
Commtech Comprehensive School