Lebogang Smiles
Retail Supervisor
Bloemfontein,FS
Summary
Dynamic and results-driven professional with extensive experience at Shoprite Checkers, excelling in heavy equipment operations and optimizing efficiency. Proven track record in enhancing team collaboration and resolving inventory discrepancies, while maintaining a safe and organized work environment. A dedicated team player committed to achieving operational excellence and driving business success.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Shipping Forklift Operator
Shoprite Checkers
- Exhibited strong problem-solving skills when encountering challenges related to inventory discrepancies or damaged products.
Receiving Associate
Shoprite Checkers
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Assisted in maintaining a safe work environment by participating in routine inspections or audits within the receiving area to identify potential hazards or areas of concern.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
Retail Supervisor
Shoprite Checkers
02.2013 - 12.2024
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Coordinated merchandising displays, signage and sales enablement.
- Trained and oriented associates to maximize team performance.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
- Oversaw compliance with safety regulations creating a safe shopping experience while reducing potential liabilities for the store.
- Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Implemented visual merchandising guidelines consistently for an appealing store layout that attracted customers'' attention.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Maintained high standard of store presentation and cleanliness, attracting more customers and enhancing their shopping experience.
- Coordinated with marketing department to execute in-store promotions, increasing foot traffic and average purchase value.
General Assistant
Edcon
04.2009 - 02.2012
- Improved team collaboration by facilitating open communication between colleagues and departments.
- Ordered and secured office supplies to reduce expenditure and disruptions in workflow.
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Responded to telephone, email and in-person customer inquiries.
- Maintained confidentiality of sensitive information by following strict data protection policies consistently across all tasks performed as General Assistant.
- Assisted in meeting project deadlines by effectively managing multiple tasks and prioritizing workload.
Education
Matriculated - Commerce
Commtech Comprehensive School
Free State South Africa 12.2007
Skills
Heavy equipment operations
Certification
Employees outstanding performance.
Timeline
Employees outstanding performance.
07-2021
Retail Supervisor
Shoprite Checkers
02.2013 - 12.2024
General Assistant
Edcon
04.2009 - 02.2012
Shipping Forklift Operator
Shoprite Checkers
Receiving Associate
Shoprite Checkers
Matriculated - Commerce
Commtech Comprehensive School