LEBOGANG RIKHOTSO

Senior IT Technician

Bühler

03.2020 - Current

Troubleshoot hardware and software issues, diagnosing problems and implementing solutions efficiently.
Automated key processes using Microsoft PowerApps and Power BI.
Managed and maintained network infrastructure, ensuring secure and reliable performance.
Provided technical support, resolving issues for over 100 employees, improving system performance and reducing downtime.
Managed IT assets, ensuring efficient use of hardware and software licenses.
Maintained office PCs, networks and mobile devices.
Set up PCs, projectors, and microphones for use in video conferencing rooms.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
Improved network efficiency by optimizing configurations and implementing necessary updates.
Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
Managed system-wide operating system and software deployments as well as related software upgrade problems.
Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Configured systems according to prescribed software and hardware frameworks.
Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
Streamlined IT support processes, resulting in increased productivity within the department.
Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
Developed and documented standard operating procedures for consistent IT service delivery across the organization.
Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
Proved successful working within tight deadlines and a fast-paced environment.
Streamlined software deployment, ensuring compatibility and minimal disruption with thorough pre-deployment testing.
Enhanced network performance, conducting regular analysis and adjustments to optimize traffic flow and reduce bottlenecks.
Streamlined ticket resolution process, significantly reducing response times by implementing new troubleshooting protocol.
Reduced system outages, proactively identifying and addressing potential issues through continuous monitoring tools.
Enhanced organizational efficiency by automating routine IT tasks, allowing staff to focus on more strategic projects.
Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
Improved team productivity by leading weekly training sessions on new technologies and best practices.
Facilitated seamless hardware upgrades for enhanced system performance, carefully planning and executing component replacements.
Minimized risk of data breaches, conducting thorough security assessments and implementing robust defense strategies.
Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
Fostered culture of cybersecurity awareness, organizing monthly workshops on security best practices and emerging threats.
Elevated customer service standards by implementing prioritization system for IT issues based on urgency and impact.
Streamlined inventory management for IT equipment, maintaining accurate records and facilitating timely replacements.
Enhanced system security and minimized vulnerabilities with regular updates and patches to software.
Bolstered data integrity and recovery processes, conducting regular backups and testing restore procedures.
Ensured compliance with industry standards, meticulously auditing IT practices and making necessary adjustments.
Fostered collaboration across departments, integrating IT solutions that enhanced overall productivity and communication.
Increased user satisfaction through development and implementation of user feedback system for IT services.
Improved IT support efficiency, creating detailed documentation for common issues and solutions.
Reduced downtime, meticulously maintaining and monitoring network infrastructure and server health.
Installed and configured operating systems and applications.
Configured hardware, devices, and software to set up work stations for employees.
Diagnosed and troubleshot hardware, software and network issues.
Installed, configured and maintained computer systems and network connections.
Created user accounts and assigned permissions.
Removed malware, ransomware, and other threats from laptops and desktop systems.

Junior IT Support

Luminous Technology

06.2018 - 08.2019

Assisted in network administration, troubleshooting connectivity issues.
Provided front-line user support, solving technical problems and documenting procedures.
Contributed to system upgrades and migrations, improving overall performance.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Passionate about learning and committed to continual improvement.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours across night, weekend, and holiday shifts.

Project Coordinator

M2R Events

01.2016 - 12.2016

Coordinated and managed event projects, overseeing logistics, timelines, and budgets.
Assisted in the development of event strategies and marketing plans.
Worked closely with clients and vendors to ensure successful event execution.
Kept projects on schedule by managing deadlines and adjusting workflows.
Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Prepared meeting agendas and minutes for distribution and record keeping.
Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
Maintained database and spreadsheets with accurate inventory and status.

Summary

Overview

Work History

Senior IT Technician

Junior IT Support

Project Coordinator

Education

BSc - Information Technology (Networking & Cybersecurity)

National Higher Certificate - Systems Support

National Higher Certificate - Systems Development

NDip - Information Technology Management

Grade 12 (Matric) - undefined

Skills

Accomplishments

Certification

References

Timeline

Senior IT Technician

Junior IT Support

Project Coordinator

National Higher Certificate - Systems Support

National Higher Certificate - Systems Development

NDip - Information Technology Management

Grade 12 (Matric) - undefined

BSc - Information Technology (Networking & Cybersecurity)

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