Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic
LEBOGANG RIKHOTSO

LEBOGANG RIKHOTSO

Gauteng

Summary

Results-driven IT Specialist with over 5 years of experience in managing and troubleshooting complex IT systems. Proficient in network administration, systems support, and database configuration, with a proven track record of enhancing operational efficiency and streamlining processes using tools such as Microsoft PowerApps and Power BI. Delivers exceptional customer support in high-demand environments. Currently pursuing a BSc in Information Technology with a focus on networking and cybersecurity, further strengthening technical expertise. Committed to continuous improvement and driving innovative solutions within IT infrastructure and support, with a solid background in resolving technical issues and optimizing system performance.

Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior IT Technician

Bühler
03.2020 - Current
  • Troubleshoot hardware and software issues, diagnosing problems and implementing solutions efficiently.
  • Automated key processes using Microsoft PowerApps and Power BI.
  • Managed and maintained network infrastructure, ensuring secure and reliable performance.
  • Provided technical support, resolving issues for over 100 employees, improving system performance and reducing downtime.
  • Managed IT assets, ensuring efficient use of hardware and software licenses.
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Configured systems according to prescribed software and hardware frameworks.
  • Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
  • Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
  • Streamlined IT support processes, resulting in increased productivity within the department.
  • Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
  • Developed and documented standard operating procedures for consistent IT service delivery across the organization.
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
  • Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
  • Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Streamlined software deployment, ensuring compatibility and minimal disruption with thorough pre-deployment testing.
  • Enhanced network performance, conducting regular analysis and adjustments to optimize traffic flow and reduce bottlenecks.
  • Streamlined ticket resolution process, significantly reducing response times by implementing new troubleshooting protocol.
  • Reduced system outages, proactively identifying and addressing potential issues through continuous monitoring tools.
  • Enhanced organizational efficiency by automating routine IT tasks, allowing staff to focus on more strategic projects.
  • Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
  • Improved team productivity by leading weekly training sessions on new technologies and best practices.
  • Facilitated seamless hardware upgrades for enhanced system performance, carefully planning and executing component replacements.
  • Minimized risk of data breaches, conducting thorough security assessments and implementing robust defense strategies.
  • Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
  • Fostered culture of cybersecurity awareness, organizing monthly workshops on security best practices and emerging threats.
  • Elevated customer service standards by implementing prioritization system for IT issues based on urgency and impact.
  • Streamlined inventory management for IT equipment, maintaining accurate records and facilitating timely replacements.
  • Enhanced system security and minimized vulnerabilities with regular updates and patches to software.
  • Bolstered data integrity and recovery processes, conducting regular backups and testing restore procedures.
  • Ensured compliance with industry standards, meticulously auditing IT practices and making necessary adjustments.
  • Fostered collaboration across departments, integrating IT solutions that enhanced overall productivity and communication.
  • Increased user satisfaction through development and implementation of user feedback system for IT services.
  • Improved IT support efficiency, creating detailed documentation for common issues and solutions.
  • Reduced downtime, meticulously maintaining and monitoring network infrastructure and server health.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Created user accounts and assigned permissions.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

Junior IT Support

Luminous Technology
06.2018 - 08.2019
  • Assisted in network administration, troubleshooting connectivity issues.
  • Provided front-line user support, solving technical problems and documenting procedures.
  • Contributed to system upgrades and migrations, improving overall performance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Project Coordinator

M2R Events
01.2016 - 12.2016
  • Coordinated and managed event projects, overseeing logistics, timelines, and budgets.
  • Assisted in the development of event strategies and marketing plans.
  • Worked closely with clients and vendors to ensure successful event execution.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Maintained database and spreadsheets with accurate inventory and status.

Education

BSc - Information Technology (Networking & Cybersecurity)

Johannesburg
09.2025

National Higher Certificate - Systems Support

The Learning Organisation
12.2022

National Higher Certificate - Systems Development

The Learning Organisation
12.2021

NDip - Information Technology Management

IIE Rosebank College
12.2019

Grade 12 (Matric) - undefined

Meridian College
01.2015

Skills

  • Network Administration: Advanced configuration of routers, switches, and firewalls, including VLANs, VPNs, and load balancing
  • Backup and Disaster Recovery: Planning and managing backup strategies, disaster recovery solutions, and ensuring data integrity
  • IT Infrastructure: Designing and implementing IT infrastructure for small to medium-sized enterprises, including network topology, hardware setup, and software deployment
  • Database Management: Experience in managing SQL databases, including optimization, backup, and recovery procedures
  • Server Management: Proficient in managing Windows Server, Linux Server, and virtual environments (Hyper-V, VMware)
  • Mobile Device Management: Advanced skills in managing and troubleshooting smartphones and tablets, including configuration and security
  • Cybersecurity: Knowledge of fundamental security practices such as using firewalls, antivirus software, and implementing basic security policies
  • Desktop technical support
  • Hardware installation
  • Technical support

Accomplishments

  • Achieved less downtime by introducing a self developed tracking software for manufacturing plants
  • Resolved product issue through consumer testing.

Certification

  • Cyber Threat Management - Cisco (Issued Aug 2025)
  • Introduction to Cybersecurity - Cisco (Issued Jun 2025)
  • Learning ITIL® - LinkedIn (Issued Jun 2025)

References

  • Mpho, Rhabothata, CEO, 073 692 3375, Luminous Technology
  • Lerato, Rhabothata, CEO, 081 349 3329, M2R Events

Timeline

Senior IT Technician

Bühler
03.2020 - Current

Junior IT Support

Luminous Technology
06.2018 - 08.2019

Project Coordinator

M2R Events
01.2016 - 12.2016

National Higher Certificate - Systems Support

The Learning Organisation

National Higher Certificate - Systems Development

The Learning Organisation

NDip - Information Technology Management

IIE Rosebank College

Grade 12 (Matric) - undefined

Meridian College

BSc - Information Technology (Networking & Cybersecurity)

Johannesburg
LEBOGANG RIKHOTSO