Results-driven IT Specialist with over 5 years of experience in managing and troubleshooting complex IT systems. Proficient in network administration, systems support, and database configuration, with a proven track record of enhancing operational efficiency and streamlining processes using tools such as Microsoft PowerApps and Power BI. Delivers exceptional customer support in high-demand environments. Currently pursuing a BSc in Information Technology with a focus on networking and cybersecurity, further strengthening technical expertise. Committed to continuous improvement and driving innovative solutions within IT infrastructure and support, with a solid background in resolving technical issues and optimizing system performance.
Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.