Lebogang Molefe

I'm a diligent person who seeks to be challenged in every role I occupy and I aspire to learn new things and being a team player thus enhancing my character to be innovative and a problem solver, futhermore I believe that I am highly knowledgeable in the finance sphere, adept easily to change. I pay attention to detail and can organize data to be used by senior personnel, I have great planning and communication skills, strong multitasker, good in excel and CAMS.

• First National Bank - FNB Credit, Financial Administrator, 09/01/21, Present, Reconciliation of accounts - Reconciling of issuing and acquiring suspense accounts and follow ups of outstanding items on the accounts (OTP)., Monitor GL accounts on daily basis., Clearing of OTP entries., Providing of stats for month end., Assisting different department within the business unit with their financial queries., Working on the Data inventory Mapping processes within the Finances space, Ntombi Lebuso, 082 534 5356
• First National Bank - Transactional Banking, Fraud Consultant, 11/01/18, 08/31/21, Fraud disputes - Analysing of cardholder disputes, performing retrieval requests, chargebacks, fulfilments, presentments, pre arbitration and good faiths for FNB cardholders disputing transactions on their accounts and ensuring customer satisfaction within required time frames., As at present I am working on the new system power card which soon FNB will be using it for all their cardholders and the bank will be issuing virtual cards to their clients., Miss Emely Bogopane, 0849511293
• Nedbank Ltd - Operations (Acquiring), Corporate Acquiring Merchants, 09/01/16, 10/31/18, Customer service exclusively to the corporate clients i.e. Bidvest, Cash Build, Dis-Chem, Europcar, First Car Rental, Italtile, Liquor City, Makro, McDonalds, Shoprite Checkers & all Sun international Merchants., Chargeback Backs, Voucher requests and retrievals requests for Master Card, Visa, American Express and Diners Club. Association international rules., Pre-arbitration, compliance and good faith attempt on VROL, Mastercom and GNS with SLA., Merchant reconciliation of suspense accounts daily on Excel and internal systems., Query resolution within 24hrs not exceeding 5days., Settlement queries and telephonic assistance to merchant., Mr Wayne Ellapen, 084 527 7079
• Nedbank Ltd - Operations (Issuing), Disputes Analyst, 05/01/11, 08/31/16, Disputes Analyst - Analysing of cardholder disputes, performing retrieval requests, chargebacks, fulfilments, presentments, pre arbitration and Good faiths for Nedbank cardholders disputing transactions on their accounts and ensuring customer satisfaction within required time frames., Working on different buckets - IF3, IF6, IR2, IF1 & IF2, Would also stand in for our manager and lead the team effectively for more than 6 months., Rudi Snyman, 084 702 9458
• Nedbank Ltd - Operations, Rejections team & AF2 Chargeback, 03/01/07, 04/30/11, Legal & Collections - Performing chargeback for legal department, collections department and for all other closed accounts to recover for the bank., Acquiring - Performing voucher request to our merchants, processing chargebacks, representment of documentation to the foreign and local issuers. Pre - arbitration, compliance and good faiths attempts on VROL, Mastercom and GNS within SLA., Working on different buckets - AR1, AR2, AF2 & AF3, Reconciliation of accounts - Reconciling of issuing and acquiring suspense accounts and follow ups of outstanding items on the accounts (OTP)., Monitor GL accounts on daily basis., Clearing of OTP entries., Providing of stats for month end., Assisting different department within the business unit with their financial queries., AOM & RTM - is a system used currently for planning to manager our work follows., Daily, weekly, monthly, and annual planning on AOM., Daily downloads, Daily graphs, Weekly meetings on variances and loading., INCIDENTS - investigating and advising on the system rejections and managing incidents raised and finding solution to the problem., Route cause analysis of why the transaction rejected by the using the edit package., Attending weekly meetings for any updates on the incidents logged with other departments., Raising of new incidents for system resolutions., Maria Thape, 064 627 1611