Summary
Overview
Work History
Education
Skills
Languages
Refrences
Timeline
Hi, I’m

Lebogang Mokholoane

Johannesburg,GP
Lebogang  Mokholoane

Summary

Driven by a results-focused approach, I excelled at Merchant's, enhancing team performance and customer retention through effective leadership and problem-solving. My expertise in coaching and attention to detail led to significant improvements in operational efficiency and team collaboration, achieving a notable increase in customer satisfaction and loyalty.

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

3
years of professional experience

Work History

Merchant's

Team Leader
07.2023 - Current

Job overview

  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Assisted in recruitment to build team of top performers.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.

Merchant's

Retention Specialist
09.2022 - 07.2023

Job overview

  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Boosted revenue through upselling and cross-selling opportunities during customer interactions.
  • Increased customer retention rates by developing and implementing effective loyalty strategies.

Merchant's

Billing Specialist
06.2022 - 09.2022

Job overview

  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Developed and maintained billing procedures to make timely payments.
  • Improved billing accuracy by implementing a streamlined invoicing process.

Legit

Retail Sales Associate
06.2021 - 06.2022

Job overview

  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Education

ISRM
Johannesburg, South Africa

from Project Management
02.2019

University Overview

Diversity High School
Johannesburg, South Africa

High School Diploma
12.2016

University Overview

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Staff Training
  • Coaching and Mentoring
  • Documentation And Reporting
  • Team Supervision
  • Work Planning and Prioritization
  • Conflict Resolution
  • Performance Evaluations
  • SMART goals

Languages

English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)

Refrences

Refrences

Team Leader/Dutie Manager

Tlotliso Maphale

0738331446/+27 11 655 195 1

Team Leader/Dutie Manager

Hleziphi Mzinyane

0640418312

Timeline

Team Leader
Merchant's
07.2023 - Current
Retention Specialist
Merchant's
09.2022 - 07.2023
Billing Specialist
Merchant's
06.2022 - 09.2022
Retail Sales Associate
Legit
06.2021 - 06.2022
ISRM
from Project Management
Diversity High School
High School Diploma
Lebogang Mokholoane