LEBOGANG Mogau MAMABOLO

Internship 11 Months

Main roles

• Technical Assistance – Provide support for software, hardware, and network issues.
• Troubleshooting – Diagnose and resolve common IT problems, such as system errors, connectivity issues, or software malfunctions.
• Helpdesk Support – Respond to user queries via email, phone, or ticketing systems.
• System Maintenance – Assist in updating software, installing patches, and ensuring security compliance.
• User Training – Help employees understand and use IT tools effectively.
• Documentation – Maintain records of issues, resolutions, and best practices for future reference.
• Hardware Setup – Assist in setting up new workstations, printers, and other peripherals.
• Network Support – Help monitor and troubleshoot basic network issues under supervision.
• Collaboration – Work with senior IT staff to improve internal systems and IT processes.

• Lead Generation & Prospecting – Identifying potential customers and building a sales pipeline.
• Customer Engagement – Understanding customer needs and presenting solutions persuasively.
• Product Knowledge – Deep understanding of the products/services to effectively sell them.
• Sales Strategy – Implementing marketing and sales techniques to drive revenue.
• Guidance & Counseling – Assisting students in making academic and career decisions.
• Course & Program Information – Providing detailed insights into available courses and requirements.
• Enrollment Support – Helping students with admission, registration, and financial aid applications.
• Academic Planning – Assisting with class selection and study schedules.