Lebogang Mhlongo
Cosmetics Consultant
Johannesburg
Summary
Experienced in partnership, collaboration, and growth through previous work roles. I Possess exceptional writing and oral communication skills, along with a deep knowledge base. Equipped with valuable experience in sales and customer service, adept at providing product recommendations. Skilled in enhancing engagement and brand visibility through strategic campaigns and audience insight.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Cosmetic Consultant
Woolworths
Sandton
05.2024 - Current
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Protected store assets and inventory via loss prevention procedures.
- Offered skin care tips and popular tutorials in alignment with latest trends.
- Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
- Managed appointment scheduling for facial services, ensuring timely service delivery for all clients.
- Enhanced customer satisfaction by providing personalized skincare consultations and product recommendations.
- Assisted in organizing promotional events and product launches, drawing larger crowds and boosting brand awareness.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Ranked among top sales performers in the department
- Developed strong rapport with clients, resulting in repeat business and a loyal customer base.
Visual Merchandiser
Woolworths
Sandton
10.2023 - 04.2024
- I Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- I Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- I Monitored and replenished display inventory and restructured according to available stock.
- I've also worked with store managers and coordinators to implement new displays, promotions and store layout changes during visits from other stores and head office.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
Brand Manager
Baronza
Krugersdorp
01.2023 - 10.2023
- Ensure all marketing materials, both internal and external, align with the company's brand guidelines.
- Regularly review and update brand guidelines as needed, with manager's input.
- Coordinate with various departments to ensure brand consistency in presentations, proposals, and other collateral.
- Assist with the creation of external communication materials, including brochures, flyers, and other promotional items.
- Develop, manage, and execute a social media calendar in line with the company's branding and marketing goals.
- Monitor, respond to, and engage with followers on all social media platforms.
- Analyze social media metrics to track performance and suggest strategies for improvement.
- Platform experience: Shopify, Mailchimp, Pay flex, Dropbox, All social media platforms, Google, Monday.com, Wix, Customer service line
- Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Analyzed competitor offerings to identify opportunities for differentiation and capitalize on unique selling points.
- Enhanced brand recognition by developing and executing targeted marketing campaigns.
Teacher Assistant • ECD Practitioner
Rainbow Cuties day care centre
Johannesburg
01.2022 - 03.2023
- Assessing a child's developmental needs, deficiencies, and goals.
- Developing a child's language skills through songs and stories.
- Choosing and facilitating activities that help a child to develop motor skills.
- Promoting interaction between children to ensure healthy social development.
- Promoting healthy psychological development through activities focused on aspects such as confidence building.
- Interacting with parents and other professionals to discuss a child's progress.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Account Manager • Junior Sales Consultant
Sharemont Investment Pty Ltd
Fourways
04.2021 - 01.2022
- Handled inquiries and requests from customers and addressed their needs.
- Stayed on top of accounts, ensuring they received services that met their budget and needs.
- Met regularly with team members to discuss progress and improve business.
- Generated progress reports for clients and senior leaders within the organization.
- Identified upsell, cross-sell, and renewal opportunities and communicated with the sales team regularly.
- Over 100 cold calling
- Over 150 emails
Social Media Intern
Of the Earth (O.T.E hair and body care)
Johannesburg
01.2019 - 12.2019
- Managed the company's social media accounts and posted content.
- Brainstormed campaign ideas and monitored various social media platforms such as Facebook, Instagram, and Twitter.
- Analyzed analytics to gauge the success of campaigns and provided suggestions for improvement.
- Engaged with customers and provided service and/or sales.
- Assisted in creating and executing digital marketing campaigns, including email marketing.
- Conducted market research and analyzed customer data to determine target audience and evaluate the effectiveness of marketing strategies.
- Collaborated with the marketing team to develop and implement new marketing initiatives.
- Assisted with event planning and coordination, including creating invitations and managing registration.
- Responded to comments, posts, and questions from various channels.
Education
Certificate of Technical Studies - Office Administration
South West Gauteng College
Randburg 01.2019 - 01.2021
Certificate - Social Media Marketing
Udemy
Remote01.2023
Skills
Social media marketing
Online engagement
Organization
Professionalism
Sales and customer service experience
Multitasking and juggling multiple responsibilities
Basic knowledge of canva and adobe
Visual merchandising
Complaint handling
Strong communication and interpersonal skills
Product presentation
Creative thinking
Timeline
Cosmetic Consultant
Woolworths
05.2024 - Current
Visual Merchandiser
Woolworths
10.2023 - 04.2024
Brand Manager
Baronza
01.2023 - 10.2023
Teacher Assistant • ECD Practitioner
Rainbow Cuties day care centre
01.2022 - 03.2023
Account Manager • Junior Sales Consultant
Sharemont Investment Pty Ltd
04.2021 - 01.2022
Social Media Intern
Of the Earth (O.T.E hair and body care)
01.2019 - 12.2019
Certificate of Technical Studies - Office Administration
South West Gauteng College
01.2019 - 01.2021
Certificate - Social Media Marketing
Udemy