Lebogang Maumela
Johannesburg
Summary
Adept at managing high-volume customer inquiries, I excelled in providing top-notch service. My proficiency in Microsoft Excel and exceptional organizational skills led to streamlined operations. Leveraging a professional telephone demeanor and a knack for resolving complaints efficiently, I enhanced customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rendy's Salon
Johannesburg, Gauteng
02.2021 - 12.2023
- Provided exceptional customer service in a fast-paced retail environment
- Resolved customer complaints with efficiency and professionalism
- Managed a high volume of incoming calls and emails to address customer needs
- Developed strong communication and problem-solving skills through customer interactions
- Maintained a positive and friendly attitude while interacting with customers
- Assisted customers with product inquiries and recommendations
- Managed email communication and responded to inquiries in a timely manner
- Scheduled appointments and meetings, coordinated travel arrangements
- Provided administrative support by organizing files and documents
- Handled customer service inquiries and resolved issues
- Maintained calendars and scheduling for executives
- Created and maintained spreadsheets for tracking purposes
Education
Certificate In Project Management In Information Technology - IT
University Of South Africa
Johannesburg, South Africa Skills
Professional telephone demeanor
Training development aptitude
Microsoft Excel
Microsoft Outlook
Microsoft Word
Time Management
Multitasking
Attention to detail
Very organised
Personal Information
Nationality: South African
Certification
Fundamentals of ICT
Languages
English
Advanced (C1)
Timeline
Customer Service Representative
Rendy's Salon
02.2021 - 12.2023
Certificate In Project Management In Information Technology - IT
University Of South Africa