Lebogang Maumela
Johannesburg
Summary
Adept at managing high-volume customer inquiries, I excelled in providing top-notch service. My proficiency in Microsoft Excel and exceptional organizational skills led to streamlined operations. Leveraging a professional telephone demeanor and a knack for resolving complaints efficiently, I enhanced customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rendy's Salon
02.2021 - 12.2023
- Provided exceptional customer service in a fast-paced retail environment
- Resolved customer complaints with efficiency and professionalism
- Managed a high volume of incoming calls and emails to address customer needs
- Developed strong communication and problem-solving skills through customer interactions
- Maintained a positive and friendly attitude while interacting with customers
- Assisted customers with product inquiries and recommendations
- Managed email communication and responded to inquiries in a timely manner
- Scheduled appointments and meetings, coordinated travel arrangements
- Provided administrative support by organizing files and documents
- Handled customer service inquiries and resolved issues
- Maintained calendars and scheduling for executives
- Created and maintained spreadsheets for tracking purposes
Education
Certificate In Project Management In Information Technology - IT
University Of South Africa
Johannesburg, South Africa Skills
Professional telephone demeanor
Personal Information
Nationality: South African
Certification
Fundamentals of ICT
Languages
English
Advanced (C1)
Timeline
Customer Service Representative
Rendy's Salon
02.2021 - 12.2023
Certificate In Project Management In Information Technology - IT
University Of South Africa
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