High-performing, analytical, and results-driven professional with over 15 years of experience in the Caterpillar and Perkins industrial and mining sectors. Demonstrated track record of fostering a culture of sustainable change by building relationships across the organization, supporting frameworks, and delivering business transformation. Collaborates with the Senior Management Team to develop and implement transformational and continuous improvement strategies that align with the organizational structure, commercial approach, culture, and people. Successfully motivates and builds flexible teams while establishing influential working relationships to ensure optimal business performance.
Hi, I’m
Lebogang Mathepe
Senior Product Manager
Centurion,GP
Summary
Overview
17
years of professional experience
4026
years of post-secondary education
2
Languages
Work History
Barloworld Equipment
Senior Product Mangager
08.2024 - Current
Job overview
- Increased product adoption by identifying customer needs and developing innovative product features.
- Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
- Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
- Drove go-to-market plans for product releases, coordinating marketing efforts to raise brand awareness and generate leads.
- Led cross-functional teams for successful product launches, resulting in increased market share.
- Increased new client acquisition through targeted initiatives.
- Collaborated with sales teams on generating targeted marketing materials that effectively communicated unique selling points of each product offering.
- Streamlined internal processes by implementing best practices in product management, increasing team efficiency and productivity.
- Recognized productivity obstacles and developed strategic solutions while judiciously managing resources.
- Developed customer feedback mechanisms to consistently improve products in line with evolving needs.
- Driving regional KPI’s
- Training of employees
- Manage Inventory
Barloworld Power
Perkins Business Manager
05.2022 - 08.2024
Job overview
- Establish a plan, gather resources, mobilize, and carry out the actual delivery
- Help the team lead manage and expand a group of specialists (s)
- Give the appropriate business unit comments on product gaps and development
- Manage project budgets, billing, collections, and the financial performance of engagements
- Cost proposal help for designated programmes and development of price research and pricing strategy
- Perform data mining to meet the needs of ad hoc and monthly reporting
- Lead the introduction of new items to the channel and sales force
- Engaged positively with customers and vendors, focusing on resolving issues.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Fostered strong, enduring relationships with key clients to secure repeat business and referrals.
Barloworld Equipment
Acting Assistance Service Support Manager
03.2019 - 07.2019
Job overview
- Successfully led and coached a team of Warranty Technicians
- Effectively executed strategic initiatives that improved business KPI's
- Successfully rolled out lean initiatives throughout the group
- Measured and monitored group KPI's monthly
- Actively mentored and grew engineering graduates
Barloworld Equipment
Service Support - Group Warranty Manager
01.2017 - 04.2022
Job overview
- Established strong relationships with regions to ensure timely delivery of replacement parts and smooth warranty transactions.
- Identified process improvement opportunities based on stakeholder feedback within the organization.
- Created detailed reports on warranty metrics, providing valuable insights for company-wide strategic planning initiatives.
- Refined warranty claim procedures to ensure improved efficiency and faster resolutions.
- Worked alongside sales and service teams to enhance customer experiences during warranty claims.
- Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
- Facilitated efficient communication between all relevant departments involved in processing warranties, fostering a collaborative environment that supports successful resolutions.
- Boosted team efficiency through continual training and mentorship of warranty department staff members.
- Regularly audited service center workmanship to uphold high repair standards.
- Formulated specific targets and effectively communicated these to team colleagues.
- Drove strategic improvements by leveraging data insights and making well-informed decisions.
- Implemented quality assurance measures throughout all development phases.
- Manage budget and perform cost control
Barloworld Equipment
Senior Warranty Technician
01.2011 - 12.2016
Job overview
- Control cost effectively on all types of warranty claims
- Populate CAT Excellence KPI Report
- Populate Warranty KPI Report
- Populate PIP Completion Report
- Approve and process warranty claims and payments
- Provide expert technical support for Warranty resolution
- Provide feedback on warranty issues to business
- Achieve warranty balance scorecard targets and KPI
- Manage warranty Work in Progress (SAP)
- Manage returned and erratic claims (SAP)
- Conduct training in all the department as well as junior warranty technicians
- Manage the Central Warranty mailbox
- Developed troubleshooting guides to assist customers with basic issue resolution, reducing the need for technician intervention.
- Played a key role in resolving customer disputes related to warranties, providing clear explanations of company policies and negotiating fair resolutions when necessary.
Barloworld Equipment
Apprentice
01.2008 - 12.2010
Job overview
- NQF 2 - NQF 3 National Certificate in Automotive - Repair and Maintenance - (Earthmoving Equipment)
Education
MANCOSA
Honours in BBA from Bachelor of Business Administration
University Overview
MANCOSA
BBA Degree
University Overview
Tshwane Technical College
Mechanical Engineering N3-N6
University Overview
PM Ideas
Project Management
University Overview
Barloworld EquipmentKempton Park, South Africa
NQF 2 - NQF 3 National Certificate from Automotive - Repair and Maintenance - (Earthmoving Equipment)
09.2008 - 03.2011
University Overview
- Earth Moving Mechanic, Barloworld Equipment, Completed 2010
Merensky High SchoolLimpopo - Tzaneen
Senior Certificate
12-2002
University Overview
Skills
Execution of operational strategies to achieve KPIs
Personal Information
Personal Information
- Date of Birth: 06/14/84
- Nationality: South African
- Driving License: Code 8
Professionaldevelopments
Professionaldevelopments
- Executive Development Programme (WBS)
- BBS Bronze LEAN | BWE
- Cyber Essentials Series: Information Security 101 | BWE
- Ethics and Compliance | BWE
- Anti-bribery and Corruption | BWE
- Applied Failure Analysis | BWE
- Basic Finance | Business Excellence Training
- Project Management | PM Ideas
- Foundation Management Development Programme | GIBS
Timeline
Senior Product Mangager
Barloworld Equipment
08.2024 - Current
Perkins Business Manager
Barloworld Power
05.2022 - 08.2024
Acting Assistance Service Support Manager
Barloworld Equipment
03.2019 - 07.2019
Service Support - Group Warranty Manager
Barloworld Equipment
01.2017 - 04.2022
Senior Warranty Technician
Barloworld Equipment
01.2011 - 12.2016
Barloworld Equipment
NQF 2 - NQF 3 National Certificate from Automotive - Repair and Maintenance - (Earthmoving Equipment)
09.2008 - 03.2011
Apprentice
Barloworld Equipment
01.2008 - 12.2010
MANCOSA
BBA Degree
01.2020
Tshwane Technical College
Mechanical Engineering N3-N6
01.2016
PM Ideas
Project Management
01.2014
MANCOSA
Honours in BBA from Bachelor of Business Administration
01.2021
Merensky High School
Senior Certificate
01.2002
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