Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Interests
Reading, surfing the internet, reading, cooking
Timeline
Generic

Lebogang Masola

General School Assistant (Teaching)Cashier, A Stocker, A Baker, A Deli Worker
Brits, Modderspruit (Town)

Summary

I used my background in cash management and customer service at SPAR Group, along with my results-driven methodology, to improve customer satisfaction and optimize critical thinking and teamwork. I significantly improved efficiency and fostered good customer relations while also helping to maintain high standards in retail operations. In order to assist customers in shopping, purchasing, and safely transporting goods to vehicles, as a committed cashier assistant, I put the needs of the customer first. To improve the health and welfare of customers, I have experience cleaning and sanitizing the workspace, carts, and baskets. I find purchases, bag them, and carry them with our no-job-too-small approach. Approaches customer service and fellow staff with enthusiasm. I am a candidate who can manage multiple tasks concurrently with a positive attitude and is dependable, well-organized, and resourceful. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

Cashier Assistant

SPAR Group
09.2023 - Current
  • To ensure accuracy, I counted the money in the cash drawers at the start and end of each shift.
  • Greeted customers entering the store and responded promptly to customer needs.
  • I helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Ensured accurate accounting at the conclusion of each shift by keeping a balanced cash drawer.
  • Exceptionally accurate cash register operator for credit card, check, and cash transactions.

Bakery Assistant

SPAR Group
09.2023 - Current
  • At the conclusion of each shift, clean the prep area and wash the dishes.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • To optimize productivity and food safety, the kitchen was kept spotless and well-organized.

Deli Worker Assistant

SPAR Group
09.2023 - Current
  • Acquired knowledge of teammates' tasks to prepare as a backup.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Increased customer satisfaction by providing efficient and friendly service at the deli counter.
  • Displayed exceptional knowledge of various deli products, enabling informed recommendations to satisfy diverse tastes.
  • Handled client complaints with professionalism and efficiency to ensure repeat business.
  • Maintain clean, trash-free workspaces to maximize productivity and safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.

General School Assistant

Leokeng Primary School
11.2021 - 09.2022
  • During emergencies, I made sure that students were safe by following the right procedures.
  • Foster strong relationships with colleagues by collaborating on projects and sharing knowledge within the school community.
  • Assisted in maintaining a positive learning environment by managing classroom behavior and addressing issues promptly.
  • I oversaw administrative duties, including accurately updating student records, filing documents, and data entry.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.

Education

High School Diploma -

Johane Mokolobetsi
Brits
01.2015 - 12.2019

Skills

Cash Handling

Customer Service

Problem-Solving

Basic Math

Teamwork and Collaboration

Relationship Building

Store Cleaning

Merchandise Restocking

Product Scanning

Patience and Empathy

Critical Thinking

Retail Operations

Additional Information

Personal details -

Date of birth: 17/02/2002

Marital status: Single

Nationality: South African

Religion: Christian

Gender: Female

Identity number: 0202171152087


References -

Mr AN Tsotlhang - Leokeng primary school

Principal

073 279 4014


Neo SPAR GROUP

Supervisor

060 605 7875

074 225 2631


I am always open to learning new things, as I am still a student and want to gain as much valuable experience as possible in any field. I am a hard-working, driven, and independent woman who does things for herself and does not rely on others to do anything for her. This is how my mom raised me. I am currently a Unisa student and currently doing a few modules to enhance my knowledge because education never stops anywhere. I am also computer and mobile savvy, as I am always up to date with today's trends because I spend some time on social media as well. I am saying that I am a fast learner and always eager to try something new to enhance my knowledge, as it gives me great confidence in myself as well. I am never happy with the work I do, so I am constantly trying to get better and go above and beyond.As in my previous professional career, I understand different responsibilities and have good time management skills to finish my work on time.




Languages

English
Advanced (C1)
Setswana
Advanced (C1)
Isizulu
Advanced (C1)

Interests

Printing designs

Teaching

Computer literacy

Fashion

Starting a business

Gaining additional skills and knowledge in other areas

Reading, surfing the internet, reading, cooking

In my free time, I love to relax with a good book. Balancing school and work keeps me busy, so reading provides a much-needed escape. Most of my downtime is spent indoors, where I often surf the internet for new ideas and make online purchases. Social media platforms like TikTok and Facebook are also a source of entertainment for me; I enjoy scrolling through them for fun.

Sometimes, I like to write on my laptop. I jot down my thoughts and ideas for the future, creating a personal space where I can explore my interests. This blend of reading, internet browsing, and writing helps me unwind and keeps my mind active.

Timeline

Cashier Assistant

SPAR Group
09.2023 - Current

Bakery Assistant

SPAR Group
09.2023 - Current

Deli Worker Assistant

SPAR Group
09.2023 - Current

General School Assistant

Leokeng Primary School
11.2021 - 09.2022

High School Diploma -

Johane Mokolobetsi
01.2015 - 12.2019
Lebogang MasolaGeneral School Assistant (Teaching)Cashier, A Stocker, A Baker, A Deli Worker