Lebogang Malope
Account Manager
Pretoria
Summary
Dynamic Account Manager with a proven track record at Staruts Construction and Projects, excelling in client relationship management and issue resolution. Adept at fostering long-term partnerships and enhancing customer satisfaction, I streamlined processes to improve service quality and team productivity, while training junior staff to uphold best practices in account oversight.
Overview
1
1
Certification
Work History
Account Manager
Staruts Construction and Projects
- Managed client accounts, ensuring satisfaction and fostering long-term relationships.
- Developed project proposals, aligning services with client needs and expectations.
- Collaborated with cross-functional teams to streamline project delivery processes.
- Conducted regular account reviews, identifying opportunities for service improvement.
- Provided training and support to junior team members on account management best practices.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Improved overall team productivity by implementing best practices in organization and time management.
- Streamlined account management processes, reducing response times and improving client service quality.
Sage and Payroll Admin
Staruts Construction And Projects
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Education
Honours in Credit Management - Business Management
Tshwane University of Technology
Pretoria West05.2026
Skills
Account management
Customer service
Teamwork and collaboration
Client relations
Client relationship management
Customer satisfaction
Relationship building
Customer relationships
Relationship building and management
Account oversight
Issue resolution
Account development
Team Training
Documentation and reporting
Customer relationship management (CRM)
Account servicing
Marketing
Certification
Sage and payroll administration
Timeline
Sage and payroll administration
09-2024
Account Manager
Staruts Construction and Projects
Sage and Payroll Admin
Staruts Construction And Projects
Honours in Credit Management - Business Management
Tshwane University of Technology