Lebogang Gladness Mafatle

Achieved a service level of agreement with the CEO/CFO/PM and the following was agreed upon in terms of requirements of project consultancy requirements:

• To effectively communicated and managed stakeholder expectations, roles and their influence on the project.
• Coordinated with the Project Managers, Property Payments, KAM teams and Facility Managers to get approval for access to facilities.
• Consistency in getting baseline approval of each facility by the directives of the client.
• Letter of commencement amended as per directives.
• Month-End deliverables: Obtained municipal accounts on time for shared savings,invoicing delivery and a follow up on payments thereof.
• Utility Billing Accounts: and Reading: Ensured correction of municipal billing per site for the length of a given contract.
• Served as a safety representative of the company.
• Arranged and attended meetings between the company and client.

Duties & Responsibilities:

• Assisted in planning by developing comprehensive project plans, scope definition, scheduling, and budgeting.
• Assisted in determining Baseline for Water Consumption Patterns, Financial Auditing and analyzed Utility bill for certain sites/accounts.
• Stakeholder Communication: Act as a liaison between the project team and stakeholders, providing timely and transparent updates on project progress and address concerns and issues in prompt and professional manner.
• Maintain project documentation and reporting.
• Governance Meeting Committee: Arranged and attended monthly Project Steering Committee (PSC), Project Management Office (PMO) by-weekly as well as Review Board (PRB) quarterly/annually for strategic direction and oversight.
• Risk Management in identifying potential risks related to project scope, timelines and deliverable and develop mitigation strategies.
• Collected Utility Billing accounts for shared savings invoicing and up followed up thereon.
• Compliance & Governance: Ensure adherence to legal requirements, company policies, and industry standards to facilitate safe and compliant project execution.
• Managed the EPWP (Expanded Public Works Programme) which provides temporary work on labor-intensive projects in plumbing.
• Safety Management: Assisted the SHEQ Manager and served as H&S representative across all Regions.
• Adhered strictly to industry standards and best practices during all stages of project implementation, resulting in high-quality outcomes every time.
• Team Collaboration with cross-functional teams (eg. finance department, HR, Procurement department, etc) to ensure seamless integration of various project components and streamlined processes.
• Enhanced project efficiency by streamlining communication between team members and stakeholders.
• Coordinated material procurement and required services for projects within budget requirements.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Duties & Responsibilities:

• Integrity and Ability to maintain Confidentiality under all circumstances
• Be a Company's Chief Administration Officer.
• Formulating and implementing brand strategies that align with the company's goals and target audience.
• Develop and Elaborate Corporate Relations Plan - how a company Communicates with its Stakeholders, including employees, customers. investors, clients, regulators and broader community.
• Beneficiary subsidy Administration and Tender Bidding.
• Effectively Co-ordinate in-house Operations.
• Be a Company’s Client Representative at Project Steering Committee (PSC) - acting as a liaison between project team and stakeholders (internal/external) proving regular update addressing concerns.
• Produce, Implement and Update the Project Management Administration SOPs for the company.
• Ensured adherence to Compliance & Governance to legal requirements, company policies, and industry standards
• Material availability: Engaged with Procurement and Stores to ensure teams have the correct material/ Equipment for Installation works.
• Safety Management: Ensured that client specific requirements are adhered to.
• Maintain comprehensive project documentation and reporting.
• Claims management: Obtain inspection reports on time for completed milestones, invoicing and delivery of the invoice packs to the Region, with a follow up thereof.
• Team Leadership & Collaboration: Work closely with cross-functional teams ( finance, HR, procurement, etc) and sub-contractors, leveraging expertise to drive successful project outcomes.
• Time Sheets Payments: Coordinate the time sheets for sub-contractors’ payments details at each month ends.
• Continually maintained and improved company's reputation and positive image in markets served.
• Coordinated events such as conferences, year-end functions, team buildings including roundtable discussions with key stakeholders in order to enhance organizational presence within the industry.

Responsibilities:

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
• Reconciled account files and produced monthly reports.
• Assisted in preparation and processing of payroll to facilitate prompt staff payments.
• Monitoring and reporting on progress to clients, attending to contractual issues.
• Arranging and attending monthly meetings and circulating outcomes to all internal/external stakeholders.
• Coordinated communications, financial processing, registration, record keeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.

Responsibilities:

• Inbound and outbound call center duties, input to month-end reporting.
• Underwriting crystal and ABSA Private Bankers’ insurance portfolios.
• Account renewals, cancellations, retention and re-issues.
• Endorsements/amendments, processing of new business/transfers.
• Quoting on existing business rates motivation and broker productivity checks. Corrective action following claims and arranging refunds).
• Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
• Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.
• Successfully managed a diverse portfolio of clients across multiple industries while maintaining excellent loss ratios over time.
• Actively participated in industry networking events to enhance professional connections and stay informed about emerging trends.
• Collaborated cross-functionally with claims adjusters, actuaries, and legal teams to develop comprehensive risk management solutions.
• Consistently met or exceeded performance targets by effectively managing daily workload and adhering to strict deadlines.

• Responsibilities:
• Trainee on a SETA Learnership Programme
• Accounts Consultant: Month -end reporting, reconciliations, accounts queries, receipts creation, activation of salary deductions, debit order management, clearing accounts and handling unpaid payments.
• Underwriting, Retention and cancellations, New Business, Inbound and Outbound call Center Queries, Input to month-end Reporting.
• Best Learnership Achiever (2006) in conjunction with IISA (NQF4).
• Best Consultant of the year (2007).
• Personal Lines Insurance Intern/Underwriter