Lebogang Dlamini
Sandton,Gauteng
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Waitress Trainer
Texan Wing Bar
Sandton
08.2023 - Current
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Waitress
Silver Peak Spur
Boksburg
03.2021 - 11.2022
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Voluntary Data capture
Bertha Qxowa Hospital
Germiston
02.2021 - 11.2021
- Receive patient files from Clinicians for data capturing on DHIS.
- Identify missing data, inconsistencies and errors and follow-up or report on missing data or errors.
- Capture confidential patient information.
- Compare data entered with source documents and make necessary corrections to information entered.
- Perform data cleaning.
- Perform regular data backup.
- File patient documents according to protocol.
- Maintain and update patient files.
Education
Certificate of Higher Education - Electrical Engineering Nated courses
Brooklyn City College
Mpumalanga 01.2019 - 11.2020
Grade 12 -
Mzila High School
Mpumalanga 01.2017 - 11.2017
DIPLOMA - CORRECTIONS MANAGEMENT
University of South Africa
02.2024 - Current
Skills
- Communication
- Time Management
- Customer Focused and Service Orientated
- Excellent Customer Service
- Telemarketing Expertise
- Program Promotion
- Team Building Skills
- Emotional Intelligence
- Productivity Standards
- Providing Feedback
- Sales and Upselling
- Best Practices Management
- Appointment Scheduling
- System Documentation
- Knowledge Base Software
Languages
English
Proficient
C2
Xitsonga
Proficient
C2
Isizulu
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
DIPLOMA - CORRECTIONS MANAGEMENT
University of South Africa
02.2024 - Current
Waitress Trainer
Texan Wing Bar
08.2023 - Current
Waitress
Silver Peak Spur
03.2021 - 11.2022
Voluntary Data capture
Bertha Qxowa Hospital
02.2021 - 11.2021
Certificate of Higher Education - Electrical Engineering Nated courses
Brooklyn City College
01.2019 - 11.2020
Grade 12 -
Mzila High School
01.2017 - 11.2017
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