Lebogang Dibete
Centurion
Summary
I am a dedicated functional consultant. My success comes from the fact that I'm good at working with people and being a leader, which helps me figure out how to solve problems. An independent thinker and team member with strong communication, project management, and customer engagement skills, as well as a natural ability to organize and plan and a penchant for going above and beyond. Having worked with and for a variety of industry leaders, including those in telecommunications, retail, mining, and the public sector. I am capable of gathering and analyzing requirements. Interact actively with end users to develop solutions. I am currently looking for a rewarding chance to show off my skills and make a big difference.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CX & CRM FUNCTIONAL CONSULTANT
Zimele Technologies
04.2021 - Current
- Conduct technical session as a subject matter expert with stakeholders Gather customer requirements Run delivery meetings with end users Configure system according to client requirements Coordinate with technical consultants to reach technical requirements Develop training material and deliver end user training Perform system testing Support junior staff Perform business Process mapping
- Self-motivated, with a strong sense of personal responsibility.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Designed and developed analytical data structures.
- Designed and implemented scalable applications for data extraction and analysis.
- Investigated new and emerging software applications to select and implement administrative information systems.
- Estimated work hours and tracked progress using Scrum methodology.
- Created proofs of concept for innovative new solutions.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Developed conversion and system implementation plans.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Coordinated deployments of new software, feature updates and fixes.
- Worked well in a team setting, providing support and guidance.
- Devised diagrams to outline system interactions and sequences underpinning interfaces.
- Monitored emerging UX design trends and practices for useful techniques and cutting-edge developments suitable for integration into future projects.
- Performed manual testing on UX design elements and complete UX designs, authoring feedback reports for use in future updates.
- Identified, documented and reported on technical factors impacting interface performance.
- Resolved UX obstacles through testing and iteration, prioritizing custom development methods.
- Participated in design review meetings to brainstorm new UX developments through collaborative thinking.
SAP CRM & C4C FUNCTIONAL CONSULTANT
Consnet
05.2017 - 12.2019
- Conducted research and analysis to determine current and future SAP trends.
- Configured and customized SAP modules to align with client business processes.
- Coached and supported third-party clients, creating self-sufficient competencies within customer service personnel.
- Wrote and maintained technical documentation for software applications.
- Designed deployment automation solutions to expedite implementation of SAP solutions.
- Traveled to client locations to implement SAP solutions and offered post-installation support services.
- Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
- Integrated new software with existing systems and third-party APIs.
- Architected SAP solutions by prioritizing simplicity, appropriate scale, resiliency and maintainability.
- Designed software for distributed systems and cloud computing platforms.
- Executed and managed over 8 successful SAP implementation projects for large enterprises.
- Coordinated deployments of new software, feature updates and fixes.
- Tested functional compliance of company products.
- Created proofs of concept for innovative new solutions.
- Developed conversion and system implementation plans
- Conducted data modeling, performance and integration testing
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects
- Tested functional compliance of company products
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use
Senior System Analyst
Mr Masego Mpho
- Performed user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Created customized development frameworks for customers based on specific business goals and budgetary constraints.
- Utilized different methods to troubleshoot software and hardware issues.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Developed and implemented workflow templates, prioritizing efficiency and ease-of-use for end-users of [Software].
- Balanced multiple projects by completing and updating documentation, managing scope and adjusting schedules.
- Completed software development lifecycle from requirement analysis to test planning, test case development and test execution.
- Developed diagrams to describe and lay out logical operational steps.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Offered input for complex documents to support client-ready final versions.
- Designed, developed and integrated software solutions based on business requirements and objectives.
C4C FUNCTIONAL CONSULTANT
SAP CRM, Consnet
05.2017 - 12.2019
- Interact with clients to gather new requirements
- Application support of all implemented solutions Perform unit & regression testing and support the application for User
- Application Testing (UAT) Perform feasibility analysis and effort estimations for application enhancements Co-ordinate and monitor system developments
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
BUSINESS INTELLIGENCE
GRADUATE, Oracle
04.2016 - 03.2017
- Providing presales technical / functional support to prospective clients and customers Acting as a technical resource for less experienced Internet Sales
- Consultants Researching and communicating current industry trends, drivers and potential Presenting advanced product features and benefits, product future direction and overall Oracle solutions
- Supporting sales team in online/in-person selling efforts
- Liaised with DevOps team to integrate business intelligence assets into future development lifecycles.
- Implemented business intelligence solutions to increase operational efficiency.
- Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
- Designed customized data collection models for specific visualization tasks.
- Collaborated with stakeholders to identify business needs and data sources.
- Assisted with creating data cubes and OLAP models to improve data analysis.
- Identified patterns and trends in large data sets and provided actionable insights.
- Provided technical support for troubleshooting analytics and reporting issues.
- Created dashboards to monitor and track key performance indicators.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence.
- Designed and developed data pipelines to acquire, clean and process data.
PRODUCT & SERVICE SPECIALIST
Momentum
02.2014 - 03.2016
- Customer Internal Collaboration: Effective and consistent service delivery and support to all internal clients
- Customer Engagement/Retention: Engagement/retention of clients within current portfolio
- External Customer Satisfaction: solving client’s product related queries Risk Management: Take responsibility for managing both reputational and financial risk because of interactions with both internal and external clients
- Oracle
- Assembled and tested various products to meet production requirements and quality control standards.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Assembled products according to changing daily work orders and specific customer needs.
- Participated in regular meetings with team members to discuss production updates.
- Inspected products and machines to maintain quality and efficiency.
- Reviewed production schedules and streamlined processes.
- Resolved issues quickly to maintain productivity goals.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Performed general equipment maintenance and repair to minimize downtime.
- Followed safety procedures and guidelines to maintain safe working environments.
Education
Post Graduate Diploma - Business Administration
Wits Business School
2020
BCom Hons - Informatics
University of Pretoria
2016
BCom Informatics - undefined
University of Pretoria
2015
Strategic Information System Planning in Practice - undefined
University of South
Africa
2015
Fundamentals of Risk Management and Banking - undefined
University of South
Africa
2015
National Senior Certificate - undefined
Norkem Park High
2008
Skills
- Organization and Time Management
- Analytical and Critical Thinking
- Clerical Support
- Attention to Detail
- Multitasking Abilities
- Decision-Making
Certification
- SAP Certified Application Associate-SAP Service Cloud, SAP AG
- SAP Certified Application Associate- SAP Sales Cloud 1811
Timeline
CX & CRM FUNCTIONAL CONSULTANT
Zimele Technologies
04.2021 - Current
SAP CRM & C4C FUNCTIONAL CONSULTANT
Consnet
05.2017 - 12.2019
C4C FUNCTIONAL CONSULTANT
SAP CRM, Consnet
05.2017 - 12.2019
BUSINESS INTELLIGENCE
GRADUATE, Oracle
04.2016 - 03.2017
PRODUCT & SERVICE SPECIALIST
Momentum
02.2014 - 03.2016
Senior System Analyst
Mr Masego Mpho
Post Graduate Diploma - Business Administration
Wits Business School
BCom Hons - Informatics
University of Pretoria
BCom Informatics - undefined
University of Pretoria
Strategic Information System Planning in Practice - undefined
University of South
Africa
Fundamentals of Risk Management and Banking - undefined
University of South
Africa
National Senior Certificate - undefined
Norkem Park High