Leanthiren (Lee) Pillay

Proven ability to learn quickly and adapt to new situations.

• Skilled at working independently and collaboratively in a team environment.
• Investigate and address escalated complaints with Regulatory Bodies, FSCA, NFO, Consumer Council, NCR on behalf of Group
• Manage a team of 10 to address complaints and dissatisfaction from clients
• Develop and refine Policies and procedures
• Executive and Board reporting addressing resolution outcomes and root causes
• Financial Management - plan and execute budget
• Risk Management - identify and report on TCF metrics, Conduct of Business returns FSCA, Bi Annual FSCA on site meetings
• Report and implement measures to mitigate identified root causes

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently
• Addressed escalated legal queries
• Monthly reporting and performance evaluations
• Addressing and responding to Senior Management on regulatory complaints
• Financial Management
• People Management - managed 10 Legal staff and 5 support staff

• Utilised motivational interviewing techniques to encourage positive change in clients'' lives.
• Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
• Guided clients in developing skills and strategies for dealing with problems.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• People Management - managed and assessed 5 Legal staff

• Researched and interpreted laws, rulings and regulations to advise clients on business and legal transactions.
• Participated in mediation sessions leading to cost-effective resolutions without resorting to lengthy trial procedures.
• Drafted comprehensive legal documents such as pleadings, motions, briefs, contracts, wills, and trusts for various clients.
• Drafted and reviewed contracts for clients, ensuring accuracy and compliance with applicable laws while protecting their interests.
• Appearing in High Court, Magistrates Court and Labour court