Leandre Johnson
Port Elizabeth,EC
Summary
Enhance customer satisfaction and boost sales at Waterfront Spar, I leverage my strong problem-solving abilities and exceptional customer service skills. Providing basic remote office administrative support, I excel in dynamic environments, significantly improving service delivery and operational efficiency at Umami Treats. Organized and dedicated customer service, sales and admin assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated friendly, reliable with outstanding work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Admin Assistant
Umami Treats
06.2023 - 03.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Transcribed and organized information to assist in preparing speeches and presentations.
Counter Server
Spar Linton Grange
11.2022 - 03.2023
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Efficiently sliced meats and cheeses to desired thickness for individual customer requests.
- Enhanced customer satisfaction by providing exceptional service and product recommendations.
- Supported other departments within the store as needed to ensure seamless operations across all areas of business activity.
- Demonstrated expert knowledge of deli products, guiding customers in their selections based on taste preferences or dietary needs.
- Assisted in inventory management, regularly restocking deli items for optimal freshness.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Mastered use of various equipment such as meat slicers, scales, and wrapping machines for efficient service delivery.
- Collaborated with team members to maintain smooth deli operations during peak hours.
- Delivered prompt and accurate service, consistently meeting deadlines for special orders or catering events.
- Maintained a clean and organized work area, ensuring compliance with health and safety regulations.
- Proactively cross-sold complementary items such as breads salads side dishes and beverages boosting overall store sales.
- Provided excellent customer support by addressing concerns or complaints with professionalism and empathy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Offered product samples to customers, generating additional sales through taste-testing.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Sales Assistant /Customer Service Representative
Waterfront Spar
09.2020 - 01.2021
- Increased sales by building strong customer relationships and providing excellent service.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Wrapped, boxed and weighed bakery department products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Executed visual merchandising strategies to attract customers and drive sales.
Education
No Degree - Basic Admin
Ison Experiences
Port Elizabeth, South Africa04.2021
No Degree - Retail Training All Departments
Workforce Training
Port Elizabeth, South Africa08.2020
No Degree - Matric Unsuccessful - Grade11 Highest Grade Passed
Westville High School
Westville, Port Elizabeth, South Africa12.2019
Skills
- Office Administration
- Administrative Support
- Time Management
- Strong Problem Solver
- Filing
- Customer Service
Timeline
Admin Assistant
Umami Treats
06.2023 - 03.2024
Counter Server
Spar Linton Grange
11.2022 - 03.2023
Sales Assistant /Customer Service Representative
Waterfront Spar
09.2020 - 01.2021
No Degree - Basic Admin
Ison Experiences
No Degree - Retail Training All Departments
Workforce Training
No Degree - Matric Unsuccessful - Grade11 Highest Grade Passed
Westville High School
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