PASTEL ACCOUNTING
Leande Hancox
Food And Beverage Manager
Kempton Park
Summary
Proven leader in kitchen and operations management, adept at fostering teamwork and enhancing customer satisfaction. Skilled in cost reduction and financial management, with a track record of improving efficiency and profitability. Excels in staff management and project execution, achieving significant improvements in food safety and quality.
Overview
18
18
years of professional experience
Work History
Kitchen Mananger
Supercare
05.2007 - 11.2007
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
Operations Manager
Phambele
12.2007 - 10.2011
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Kitchen Manager
Western Province Caterers
11.2011 - Current
- Responsible for monthly wages and staff rostering.
- Fostering a good relationship with client ensuring client satisfaction.
- Conducted daily checks to ensure food safety and quality.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Calculated prices of ingredients to monitor food costs and control expenses.
Education
Degree In Food And Beverage Management - Hospitality Administration And Management
Tswane University of Technology
Pretoria 12.2006
Skills
Cost reduction strategies
Software
Pos systems
Windows office
Timeline
Kitchen Manager
Western Province Caterers
11.2011 - Current
Operations Manager
Phambele
12.2007 - 10.2011
Kitchen Mananger
Supercare
05.2007 - 11.2007
Degree In Food And Beverage Management - Hospitality Administration And Management
Tswane University of Technology
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