Leah Williams

• Oversaw counter inquiry support, enhancing customer interaction experiences.
  Directed the consumption of application forms and allocation of student numbers to streamline processes.
  Supervised the filing, sorting, and distribution of incoming mail for optimal organisation.
  Managed arrangements for the infrastructure counter, ensuring availability of supplies and information leaflets.
  Developed strong liaison services across departments to improve inquiry responses and referrals.
  Implemented systematic approaches and fostered effective communication across levels.
  Exercised sound judgement and organisational skills in task management.
  Coordinated the dispatch of information pieces with relevant correspondence upon receipt of inquiries.
• Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
• Answered telephone calls to offer information, direct callers and take messages.
• Handled photocopying documents, updating files and faxing communications for staff.
• Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
• Responded to incoming requests for information or forwarded to appropriate individual.
• Managed confidential information with discretion, upholding data protection standards.
• Supported office operations by taking on ad-hoc clerical duties.
• Received, routed and distributed incoming mail and parcels.
• Secured data by following confidentiality procedures.

1. Supported counter inquiries by providing accurate information and assisting students with applications.
2. Managed filing and distribution of incoming mail to ensure efficient communication within departments.
3. Coordinated seminar logistics, including venue arrangement, catering, and equipment readiness.
4. Processed exam papers and managed administrative tasks on the eFundi course site to support academic operations.
5. Assisted in the admissions process by registering patients and verifying medical aid authorisations.

• • Monthly Statics are prepared for HR
  • Pension fund, Provident fund and medical aid inputs are accurate, correct and reconciled
  • Garnishees and maintenance are administered correctly according to legislation
  • Pay slips are distributed to all employees. Pay run inputs processing
  • Inputs on CRS are processed according to Medi-Clinic policy. Leave recons
  • Leave reports correlate with time and attendance system
  
  January 2004 - January 2009
  Admissions Administrator Mediclinic
  January 2002 - January 2004
  Ward Assistant Mediclinic
  • Leave control sheets are distributed to Head of Departments
  • Leave reconciliation/audit is done according to set procedure
  • Filing system is up to date and accurate

• • Caring and supportive attitude
  • Health and safety standards are maintained
  • Respect for the rights of others
  • Infection Control Policy is complied with
  • Medical waste is handled according to policy
  • Good communication Skills
  • Able to work as part of a team
  • Able to follow instructions
  • Observation of patient' wellnesses
  Competencies/ skills - Able to work under pressure in groups or
  individually.