Leah Leonard
Cape Town,Western Cape
Summary
Dedicated professional with a strong foundation in customer service and administrative skills, including time management efficiency, policy adherence consistency, and effective communication. Proficient in MS Office, file management, and data input, complemented by efficient typing abilities. Demonstrates excellent customer service with empathetic interactions and a deep understanding of product knowledge and visual merchandising. Skilled in sales processing and order processing with flexibility in schedule to meet diverse business needs. Committed to leveraging these competencies to enhance organisational success and customer satisfaction.
Overview
2
2
years of professional experience
4051
4051
years of post-secondary education
Work history
Customer sales assistant
Kodak
Parow, Western Cape
2026.01 - Current
- Organised marketing materials, promoting new products and discounts.
- Built relationships with customers through friendly interaction and assistance.
- Increased customer satisfaction with prompt complaint resolution.
- Managed stock level for effective store operation.
- Resolved queries swiftly, contributing to positive customer experience.
Medical administrative assistant
ProBilling Solutions
N1 City Medical Chambers, Western Cape
2024.01 - 2025.09
- Managed patient records, ensuring confidentiality and accuracy.
- Organised administrative processes, promoting efficient office operations.
- Facilitated the digitisation of paper-based records making them easily accessible and saving storage space.
- Improved data entry accuracy by double-checking all inputted information.
- Confidentially managed medical records, ensuring patient notes were readily available for required appointments to minimise delays.
- Compiled documentation of conditions, treatments and medical charts for physicians and [Type] staff, maintaining strict confidentiality and clinical precision throughout.
Shop floor worker
Clicks
Edgemead, Cape Town
2024.11 - 2025.02
- Managed inventory control for optimal stock levels.
- Handled customer queries and complaints, ensured resolution in a timely manner.
- Identified customer needs to recommend suitable products effectively.
- Executed pricing duties accurately to avoid confusion at tills.
- Offered product knowledge for informed purchasing decisions by customers.
- Maintained a clean work environment, promoting health and safety regulations.
- Greeted incoming customers warmly; made them feel welcomed and valued.
- Assisted customers, improved overall shopping experience.
Education
Matric - Senior Certificate
JG Meiring High School
Goodwood, Western CapeCertificate of Higher Education - Human Resources Management
Rosebank College
Cape Town, Western CapeSkills
- Time management efficiency
- Policy adherence consistency
- Customer Service
- Effective communication
- MS Office
- File management
- Data input
- Efficient typing abilities
- Excellent customer service
- Empathetic customer service
- Sales processing
- Flexibility in schedule
- Product knowledge
- Visual merchandising
- Order processing
Languages
English
Fluent
Afrikaans
Upper intermediate
Affiliations
- Hiking
- Reading
- Listening to music
Timeline
Customer sales assistant
Kodak
2026.01 - Current
Shop floor worker
Clicks
2024.11 - 2025.02
Medical administrative assistant
ProBilling Solutions
2024.01 - 2025.09
Matric - Senior Certificate
JG Meiring High School
Certificate of Higher Education - Human Resources Management
Rosebank College