Leagan Ashley Van Lodewyk
Call Centre Agent
Johannesburg,Gauteng
Summary
As a Call Center Representative at Clover, myself excelled in managing escalated calls and ensuring client satisfaction, Myself personally showcasing problem-solving skills and ability to remain calm under pressure. Proficiency in call control and active listening significantly enhanced customer service, making myself a valuable asset to any team.
Overview
1
1
year of professional experience
Work History
Call Center Representative
Clover
09.2023 - 08.2024
- Capturing of order.
- Assisting in driver complaints.
- Update customer base profile.
- Take calls that are logged by inbound out of queue.
- Managed 60 calls within allocated time.
- Use DRM application to track drivers.
- Depending on call type, identify what action to be taken.
- Capture orders accurately and on time to daily call list.
- Confirm customer orders as per standard operations procedures.
- Inform relevant stakeholders of issues pertaining to their orders.
- Sell new or additional products.
- Support team values.
Education
High School Diploma -
Roosevelt High School
Randburg, South Africa 04.2001 -
Skills
Call Center Customer Service
Call Control
Problem-solving skills
Understanding Customer Needs
Active Listening
Calm Under Pressure
Clear communication
Attention to detail
Timeline
Call Center Representative
Clover
09.2023 - 08.2024
High School Diploma -
Roosevelt High School
04.2001 -
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