Lazarus Thapelo Magakoe

Branch Store Manager

The Pot and Planter Pty Ltd

02.2023 - Current

Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Streamlined operations for increased efficiency through process improvements and staff training.
Developed a high-performing team by recruiting, training, and mentoring top talent.
Oversaw budgeting processes for the branch, ensuring proper allocation of resources while maintaining fiscal responsibility.
Established strong relationships with key community stakeholders, promoting brand awareness and increasing customer loyalty in the local area.
Conducted regular performance evaluations for staff members, providing constructive feedback to support professional growth.
Managed branch inventory effectively, ensuring optimal stock levels and minimizing losses due to shrinkage.
Achieved sales targets consistently by motivating staff and setting clear expectations for performance.
Set high standards of professionalism within the branch by modeling exemplary behavior during daily operations.
Reduced employee turnover rates by creating a positive work environment that fostered teamwork and career development opportunities.
Implemented loss prevention measures to reduce theft incidents and protect company assets.
Adapted quickly to changing market conditions, adjusting sales strategies as needed to remain competitive within the industry.
Participated in regional meetings with senior leadership to discuss company initiatives, market trends, and business goals.
Enhanced staff communication skills through targeted training programs designed to improve customer interactions.