Layla Beth Kongthong
Cape Town
Summary
Energetic and outgoing, I bring a rich tapestry of experiences to any team. My love for travel and diverse cultures has shaped my adaptable nature and keen eye for detail. From roles as an Administration Assistant to serving as an Au Pair and tutor, I've cultivated strong organizational, communication, and interpersonal skills. Growing up in the hospitality industry, I've gained hands-on experience in customer service and teamwork, complemented by my time at Edens Touch Guest Farm. Ready to embrace new challenges, I'm excited to bring my passion for learning and enthusiasm to a dynamic work environment.
Upbeat and energetic childcare provider with Child and Infant CPR/First Aid knowledge. Supports educational, entertainment and home requirements for parents. Responsive, dependable and vigilant with highly protective nature and just loves loves loves children.
Overview
2026
2026
years of professional experience
3
3
Certifications
Work History
Hospitality Staff
Yindees Thai Restaurant
- Provided comprehensive understanding of hospitality, customer service, and operational management.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Greeted new customers, answered initial questions and took drink orders.
- Enhanced guest satisfaction by providing exceptional customer service and efficiently addressing their needs.
Hospitality Staff
Edens Touch Guest Farm
- Gained hands-on experience in customer service and teamwork.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Greeted guests upon arrival, provided check-in assistance, and directed to rooms, enhancing guest experience.
- Welcomed guests warmly when entering hotel, registering arrival on booking systems.
- Handled reception phone calls to answer questions, resolve complaints and redirect calls.
- Addressed and resolved guest complaints with professionalism, restoring satisfaction and maintaining hotel reputation.
- Provided guests with information about local attractions, dining options, and transport, enhancing their stay.
- Kept front desk area organised and clear of clutter.
- Maintained a tidy and welcoming reception area, reinforcing the hotel's commitment to high standards.
Administrative Assistant
Blouberg Tutor Centre
01.2020 - Current
- Acquired extensive experience in administrative tasks.
- Handled photocopying documents, updating files and faxing communications for staff.
- Monitored office supplies inventory, placing orders to avoid shortages and maintain operational flow.
- Managed confidential information with discretion, upholding data protection standards.
- Received, routed and distributed incoming mail and parcels.
- Scanned new documentation into system and classified data using standard codes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Equine Clipper
Self Employed
05.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Implemented effective biosecurity measures within the facility that minimized the risk of disease transmission among horses .
- Maintained a safe and clean environment for horses, resulting in reduced injuries and accidents.
- Demonstrated dedication to ongoing education in equine care by attending seminars and workshops to stay current on industry best practices.
- Collaborated closely with veterinarians, ensuring timely medical attention for each horse under my care.
- Developed strong relationships with clients, resulting in increased customer satisfaction and retention.
- Boosted client confidence through effective communication regarding their horses'' progress and wellbeing.
- Implemented customized grooming techniques to cater to individual horses'' needs and preferences.
Aupair
Akhi and Liba
08.2023 - 09.2024
- Built strong, trusting relationships with children, creating a secure and comforting environment.
- Supervised children while parents were on multi-day trips.
- Maintained open communication with parents regarding children's progress, challenges, and milestones.
- Took children on outings to local parks and playgroups, encouraging play with others.
- Assisted with homework and school projects, enhancing academic performance and interest in learning.
- Built and maintained positive relationships with parents and children to win trust.
- Dropped and picked children from school on time in adherence to school rules.
- Helped children with homework and supervised school projects to offer encouragement to children to complete tasks on time.
- Transported children to and from school, outdoor spaces and educational locations.
- Promoted good behaviours using positive reinforcement.
- Kept children safe and secure at all times.
- Led children to clear up after activities to maintain clean, safe and orderly environment.
- Provided empathetic care and support to children, nurturing emotional well-being and aiding in personal development.
- Akhi grade 7
- Liba Grade 4
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
Au Pair
Ava
02.2025 - Current
- Currently working with a child in grade 1.
- Built strong, trusting relationships with children, creating a secure and comforting environment.
- Supervised children while parents were on multi-day trips.
- Entertained children with games, stories and age-appropriate films.
- Planned and delivered stimulating activities for children, both inside and outdoors, to enhance development and wellbeing.
- Assessed student development through class experiments and homework assignments, providing extra tutoring to underachievers.
- Assisted with homework and project completion, ensuring students meet academic deadlines.
- Read with children to improve reading skills.
- Engaged children with games, quizzes and puzzles.
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
- Maintained open communication with parents regarding children's progress, challenges, and milestones.
- Took children on outings to local parks and playgroups, encouraging play with others.
- Assisted with homework and school projects, enhancing academic performance and interest in learning.
- Built and maintained positive relationships with parents and children to win trust.
- Kept children safe and secure by supervising activities and removing dangerous objects.
- Promoted good hygiene with instruction on proper techniques, consistent monitoring and personal assistance.
- Transported children to and from school, outdoor spaces and educational locations.
Education
Diploma -
Veterinary Assistant
MATRIC CERTIFICATE - undefined
GRADE 12
01.2014 - 1 2018
Skills
Microsoft Office
Spreadsheet
Slide presentation
Office administration
Document management
Child supervision
Activity planning
Administrative support
Scuba Diver
Equestrian
Safety compliance
Effective communication
Problem solving
Certification
The Professional Waiter - Silver Service, IMPAQ
Interests
Horse-riding
Snorkelling
Scuba diving
Travel
Timeline
Au Pair
Ava
02.2025 - Current
Aupair
Akhi and Liba
08.2023 - 09.2024
Equine Clipper
Self Employed
05.2020 - Current
Administrative Assistant
Blouberg Tutor Centre
01.2020 - Current
MATRIC CERTIFICATE - undefined
GRADE 12
01.2014 - 1 2018
Hospitality Staff
Yindees Thai Restaurant
Hospitality Staff
Edens Touch Guest Farm
Diploma -
Veterinary Assistant
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