Laylaa Moolla
Psyhology And Organisational Psychology Graduate And ABA Therapist
Ronderbosch East
Summary
Motivated and adaptable Psychology and Organizational Psychology graduate with hands-on experience in program coordination, child development, retail operations, and administrative support. Proven ability to plan and implement structured programs, manage day-to-day operations, and communicate effectively across diverse settings. Skilled in report writing, customer service, inventory control, and stakeholder engagement. Strong understanding of human behavior, group dynamics, and workplace functioning, complemented by technical proficiency in Microsoft Office Suite, Excel, and R. Passionate about contributing to people-centered environments that require both analytical thinking and interpersonal sensitivity.
Overview
8
8
years of professional experience
Work History
Intern
Centre for Play and Learning
01.2022 - 03.2025
- Planned and implemented daily and termly schedules focused on child development and structured play and therapy.
- Designed and facilitated educational and sensory activities tailored to developmental and individual needs.
- Wrote detailed end-of-term reports for parents, tracking progress and outlining recommendations.
- Took on a more senior role post-internship, managing and coordinating daily operations and staff activities.
- Led the planning, execution, and evaluation of programs, ensuring consistency and developmental alignment.
- Collaborated with families and team members to support inclusive, play-based learning environments and ABA therapy.
- Maintained strong professional presence through consistent, full-time engagement beyond internship period.
Part-Time
Chicanos Clothing
01.2017 - 12.2021
- Assisted with inventory management, including stock taking and restocking.
- Contributed to store layout planning and merchandise display to improve customer flow and boost sales.
- Supported customer service, helping shoppers with product selections and queries.
- Identified product trends and made suggestions to improve business strategy and customer appeal.
- Collaborated closely with business owners to optimize store operations and sales processes.
- Occasionally traveled to view stock or research potential suppliers and product opportunities.
- Built community ties
- Gained retail expertise
Casual
Present Time Constantia Village
01.2019 - 12.2020
- Assisted with customer service, merchandise handling, and store presentation.
- Supported day-to-day retail operations during peak periods.
Casual
Bishops School Shop, Bishops School
01.2018 - 12.2020
- Selected as part of a high school work experience program to assist during peak school shop seasons (June & December).
- Built a lasting relationship with shop managers and was invited back for seasonal assistance over several years.
- Helped students and parents with school uniform purchases and provided guidance on sizing and requirements.
- Replenished and organized stock on the shop floor to maintain a smooth shopping experience.
- Performed point-of-sale tasks, including using the cash register and completing end-of-day cashing out procedures.
- Completed basic administrative and computer-based tasks, such as processing orders and managing inventory records.
- Gained early experience in customer service, complaint resolution, and retail operations in an educational setting.
Education
Bachelor of Science - PSYCHOLOGY, INDUSTRIAL PSYCHOLOGY
University of Cape Town
Cape Town, South Africa03-2025
Herschel Girls School
Cape Town, South Africa12-2018
Skills
- Program Planning & Coordination – Experienced in designing, implementing, and evaluating educational and developmental programs tailored to diverse needs
- Report Writing & Documentation – Skilled in writing clear, insightful reports for stakeholders, including end-of-term progress reports and inventory records
- Interpersonal & Communication Skills – Proven ability to build strong relationships with children, parents, customers, and colleagues across diverse environments
- Customer Service & Conflict Resolution – Trained through retail and school shop experience in handling customer needs, complaints, and complex interactions calmly and effectively
- Organizational & Administrative Skills – Confident managing schedules, coordinating resources, maintaining stock, and ensuring operational flow
- Team Collaboration & Leadership – Successfully worked with multidisciplinary teams and independently led programs and daily operations
- Psychosocial Understanding – Strong grounding in human behavior, group dynamics, and workplace well-being through academic training in psychology
- Human Resource Insight – Understanding of personnel needs, motivation, and organizational functioning, grounded in Organizational Psychology studies
- Computer Literacy – Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace, and general computer operations
- Data Analysis Tools – Working knowledge of R for statistical analysis and Excel for data tracking, reporting, and basic automation
Personal Information
- Date of Birth: 20/08/99
- Nationality: South African
Internship
Intern, Centre for Play and Learning, Cape Town, Western Cape, 01/01/22, Present, Working closely with children on the Autism Spectrum, engaging with individuals with extreme social and behavioral traits in a wide age range., Developed ability to implement tailored strategies, collaborate with multidisciplinary teams, and manage responsibilities effectively.
Timeline
Intern
Centre for Play and Learning
01.2022 - 03.2025
Casual
Present Time Constantia Village
01.2019 - 12.2020
Casual
Bishops School Shop, Bishops School
01.2018 - 12.2020
Part-Time
Chicanos Clothing
01.2017 - 12.2021
Bachelor of Science - PSYCHOLOGY, INDUSTRIAL PSYCHOLOGY
University of Cape Town
Herschel Girls School
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