System Development Life Cycle
Lawrence Motlogelwa Lerebolo
IT Support
Sandton,Gauteng
Summary
OBJECTIVES
Attentive Desktop Support Technician with 2 years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
IT Desktop Support Specialist
10.2020 - 12.2021
o Maintenance of CMS records
o Analytical and problem-solving skills
o Maintain call center KPI’s in line with SLAs
o Network Architecture and support
o Maintenance of DNS & System Admin
o Good Communication skills (Vendors)
o Server Problem Identification
o Data Analysis
o Information Security & data privacy principles
o Complex Problem Solving
o Microsoft 365 (Outlook emails)
o Troubleshooting & software testing
o Software installations & monitoring
o Provide 2nd line remote help to users
Mindwox Academy
06.2001 - 03.2020
- Reason for leaving – Learnership Ended currently Company Name – ITUAssist.co.za.
Store Sales Executive
Verimark Pty Ltd
10.2018 - 09.2019
- Reason for leaving - Growth SALES SKILLS.
- Upselling & closing customer sales.
- Inventories, supplies & customer orders.
- Product marketing & promotions.
- Strategic thinker and negotiator.
- Store displays, promoting sales & growth.
- Maintained client satisfaction ratings.
Education
Bachelor of Information Systems - Information Systems
North West University
Mmabatho Unit 5, Mahikeng, 2790 02.2015 - 11.2018
Grade 12 - Biology
Ikopanyeng Secondary
02.2006 - 11.2011
No Degree - Business Analysis
Mindworkx Academy
11 Cradock Ave, Rosebank, Johannesburg, 2193 03.2020 - 07.2020
SOLO Learn (Python Core, Python for Beginners - undefined
No Degree - Management Information Systems
North West University
Mmabatho Unit 5, Mahikeng, 2790 02.2015 - 11.2018
21 NWU Residence Block Leader - undefined
undefined
01.2016 - 01.2004
Skills
On-Site Technical Support
undefinedAdditional Information
- Remote Desktop Connections such RDP, AnyDesk, and TeamViewer Possess the knowledge and understanding of Information Technology and Information Systems (Desktop support technician). Knowledge on LAN/WAN, VoIP telephone and biometric. Configured system user hardware and software applications Identifying performance of equipment and network infrastructure and made proactive improvements in line with company standards. Supported clients, conducting technology inventory management to maintain workflow. Assessed error root causes, aiding diagnostic checks and performance investigations.
Software
Agile
Certification
[IT SUPPORT], [ITUASSIST] - [2 YEARS]]
Timeline
IT Desktop Support Specialist
10.2020 - 12.2021
No Degree - Business Analysis
Mindworkx Academy
03.2020 - 07.2020
Store Sales Executive
Verimark Pty Ltd
10.2018 - 09.2019
undefined
01.2016 - 01.2004
Bachelor of Information Systems - Information Systems
North West University
02.2015 - 11.2018
No Degree - Management Information Systems
North West University
02.2015 - 11.2018
Grade 12 - Biology
Ikopanyeng Secondary
02.2006 - 11.2011
Mindwox Academy
06.2001 - 03.2020
SOLO Learn (Python Core, Python for Beginners - undefined
21 NWU Residence Block Leader - undefined
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