Lawrence Sadiki
Application Support Engineer
Kempton Park
Summary
Application Support Engineer skilled at resolving complex client service issues in a timely manner. Vast knowledge of applications, software and framework packages seeking to assist clients.
Overview
10
10
years of professional experience
Work History
Technical Liaison
ADBSafegate
1 2017 - 12.2021
- Collaborate with a cross-functional group of specialists including Software developers, Product owners, Project managers, Business Analyst to serve in a coordinator role of organizing and managing
- Documenting troubleshooting procedures for knowledgebase
- Responsible to manage and support the Infrastructure and functional software
- Present Changes to CAB board, and deploy bug fixes
- User-friendly assistance for end-users having technical issues with the software
- Software: Airport(C# and SQL Server, Integration Services and Reporting Services)
Systems Engineer
Scientific Gaming Africa (PTY)LTD
01.2016 - 01.2017
- Provides direct support in the day-to-day operations on operating systems, ETLs jobs, duties include evaluation of system utilization and primary support for correction of operational problems
- Provide technical support to clients and technical consultation
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Software: CRM (C#, Java, JQuery, Android, SQL, DWH)
Software Support Analysis(Team Leader)
Trafic Management Technologies(Kapsch)
01.2012 - 01.2016
- Working closely with IT project managers, developers and systems security
- Train new and existing support team on system functionality
- Compiling IT instruction manuals and useful IT support resources
- Application Management and Diagnostics experience
- Investigating, diagnosing and solving functional software and hardware faults
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Software: Violation processing System and CRM(C#, Oracle and SQL)
Systems Integrator
Syntell (PTY)LTD
01.2008 - 01.2012
- Handled tasks of upgrading and configuring systems with Developers and engineers
- Maintained proper reports of completed services for clients
- Provides technical support in various projects
- Software applications support and hardware support
- Supervised and monitor junior technicians on a daily basis
- Software: ANPR system(C# and SQL) Client: Johannesburg Traffic Department
Level 2 IT Support Engineer
CarphoneWharehouse
01.2007 - 01.2008
- To ensure that clients' needs are understood and satisfied in a timely manner
- Assist users with internet connectivity, Computer issues, and billing queries
- Accurately resolve customer query on first contact and provide quality service to customer queries
- To demonstrate enthusiasm in all clients interaction whilst ensuring effective call resolution
- Software: Hades Client: Talk Talk Telecom Group
Education
Information Technology - Honours In Information Resource Management
UNISA
Pretoria, South Africa01.2024
Information Techchnology - Adv Diploma In Information Resource Management
UNISA
Pretoria, South Africa12.2023
Information Technology - National Diploma in Information Technology
UNISA
Pretoria, South Africa12.2017
Microsoft Certificate - MCSD
Boston City College
Johannesburg, South Africa12.2007
Computer Literacy -
Phoenix College
12.1998
Skills
Excellent communication skills - good interpersonal and influencing skills
Sound problem-solving and decision-making skills
More than 8 - 10 years’ experience in software support
Software testing and maintenance
Knowledge of development methodologies and Networking configuration
Provide infrastructure test support to QA, UAT, and production
Work with the development teams in the transition of fresh application functionality
Solid understanding of supporting critical infrastructures, source control and application integration
Able to execute database queries in SQL(T-SQL) and Oracle (PL/SQL)
Able to demonstrate functions in Data-interchange development like (xml/Soap/web service)
Perform some Visual Studio Development (VBNET/C#) and web development skills on (JavaScript/HTML/HTML5/PHP), Java and android
Through understanding and ability to use Microsoft office suite
Knowledge and ability to troubleshoot windows operation systems (Win98 – 2012 servers and Linux (Fedora, Debian)
Knowledge and ability to troubleshoot internet communication peripherals (modems, router etc)
Have ability and desire to work in a high-pressure and fast-paced environment
Accomplishments
- Android Certified Application Developer Certificate
- ITIL Certificate
- SQL Server 2008
Timeline
Systems Engineer
Scientific Gaming Africa (PTY)LTD
01.2016 - 01.2017
Software Support Analysis(Team Leader)
Trafic Management Technologies(Kapsch)
01.2012 - 01.2016
Systems Integrator
Syntell (PTY)LTD
01.2008 - 01.2012
Level 2 IT Support Engineer
CarphoneWharehouse
01.2007 - 01.2008
Technical Liaison
ADBSafegate
1 2017 - 12.2021
Information Technology - Honours In Information Resource Management
UNISA
Information Techchnology - Adv Diploma In Information Resource Management
UNISA
Information Technology - National Diploma in Information Technology
UNISA
Microsoft Certificate - MCSD
Boston City College
Computer Literacy -
Phoenix College
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