Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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LAWRENCE MUKOSI

LAWRENCE MUKOSI

Bar Manager/Lead Bartender/Bartender
Pretoria

Summary

Professional with strong background in bar operations, prepared to enhance business performance and customer satisfaction. Proven ability to lead teams, optimize processes, and manage inventory effectively. Adept at fostering collaborative environment and adapting to changing needs. Skilled in staff training, cost control, and ensuring compliance with health and safety regulations. Reliable and results-driven, with focus on achieving operational excellence.

Overview

13
13
years of professional experience
24
24
years of post-secondary education

Work History

Bar Operations Manager

Maslow Hotel Time Square
07.2022 - Current
  • Spearheaded daily operations across the bar, managing a team of 16 bar staff and 12 servers.
  • Innovated and executed drinks menu development, including design, costing, and menu listings
  • Mastered inventory control, conducted regular stock takes, and analyzed weekly and monthly gross profit and sales reports
  • Reduced waste levels by closely monitoring stock levels, implementing proper rotation practices, and adjusting orders as needed.
  • Directed recruitment, training, and supervision of staff, upholding strict adherence to company policies
  • Addressed and resolved customer complaints promptly, turning potentially negative situations into positive outcomes.
  • Collaborated with chefs and kitchen staff to develop unique food pairings that enhanced the overall guest experience.

FOH Manager and Bar Manager

Cubana Cocktail Bar and Lounge
03.2018 - 05.2022
  • Managed day-to-day FOH and bar operations to drive quality, standards, and meet customer expectations.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Streamlined reservation processes for enhanced guest experiences and increased bookings.
  • Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
  • Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
  • Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.

Bartender

Lanzerac Hotel (5 Star)
06.2012 - 02.2018
  • Expertly crafted a wide range of alcoholic and non-alcoholic beverages to customer satisfaction
  • Maintained immaculate bar cleanliness and implemented FIFO stock procedures to reduce waste
  • Delivered exceptional customer service, professionally resolving any concerns or complaints
  • Managed daily restaurant operations with a keen eye for detail and efficiency
  • Conducted regular stock checks and quality control to ensure the highest standards
  • Prepared accurate stock takes and variance reports, ensuring inventory precision
  • Uphold strict adherence to company protocols, guaranteeing compliance across operations
  • Coordinated employee schedules to optimize staffing and service excellence

Education

No Degree - WSET Level 2

WSET
04.2001 - 01.2025

Skills

  • Customer Service
  • Communications
  • Leadership
  • Menu development
  • Stock Control
  • Recruitment and hiring
  • POS system proficiency
  • Conflict resolutions

Personal Information

  • Date of Birth: 06/20/90
  • Nationality: Zimbabwean

Timeline

Bar Operations Manager

Maslow Hotel Time Square
07.2022 - Current

FOH Manager and Bar Manager

Cubana Cocktail Bar and Lounge
03.2018 - 05.2022

Bartender

Lanzerac Hotel (5 Star)
06.2012 - 02.2018

No Degree - WSET Level 2

WSET
04.2001 - 01.2025

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LAWRENCE MUKOSIBar Manager/Lead Bartender/Bartender