LAVASHNEE DORASAMY

• Registered insurance claims and liaised with insurers to obtain service authorizations
• Prepared and presented accurate service quotations to cash customers
• Sourced and ordered vehicle parts from approved suppliers to support repair operations
• Issued invoices to cash and warranty clients and followed up to ensure prompt payment
• Processed customer payments via EFT, card, and cash with accuracy and accountability
• Reconciled accounts and monitored financial records for reporting and control
• Enforced Health & Safety standards in line with RMI compliance requirements

• Oversaw team performance and provided training to enhance skills.
• Developed staff schedules to optimize labor resources and coverage.

• Opened job cards and scheduled vehicle bookings in the workshop
• Uploaded and managed documentation for maintenance and warranty authorizations
• Liaised with insurance companies to register claims and secure approvals
• Prepared accurate service quotations for cash customers
• Kept customers informed on job progress and service timelines
• Coordinated daily workflow with technicians for operational efficiency
• Issued invoices to cash and warranty clients and ensured timely submission
• Processed payments via cash, EFT, and card with accuracy and control

• Managed switchboard operations to ensure efficient communication flow
• Captured and processed customer sales orders to support internal sales targets
• Administered key customer accounts including Game, Makro, and Build It
• Reconciled petty cash and card transactions to maintain financial accuracy
• Completed daily banking for counter sales to ensure secure cash flow handling
• Performed general administrative duties to support overall business operations

• Drove internal sales initiatives to increase revenue and customer acquisition
• Conducted credit vetting on new clients to ensure financial reliability
• Led product training sessions to enhance staff knowledge and performance
• Supported counter sales operations to improve customer engagement
• Planned and executed promotions and marketing campaigns

• Implemented internal sales strategies to engage walk-in customers and drive revenue
• Conducted credit vetting for new clients to assess financial reliability
• Developed promotional and marketing initiatives to increase customer interest
• Managed daily banking transactions with accuracy and accountability
• Performed essential administrative duties to support smooth operations
• Maintained optimal inventory levels through effective stock control processes